Help Desk Technician

Leet LLC

Rochester Hills, MI, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Are you tired of the grind of a typical MSP? Ready for a refreshing change? Then keep reading because Leet Services may be the place you need to be. We are seeking a Help Desk Technician with expertise in Networking, Windows, M365, Entra, Teams, and Intune to join our well-established MSP in the Oakland County area. At Leet Services, we passionately believe in our clients' business goals and strive to deliver exceptional service on every call, every contact, every day.

Our Core Values:

At Leet Services, our core values guide everything we do. They ensure we are always doing the right thing for both our company and our clients:

Attention to Detail: We meticulously examine every aspect of our work to ensure accuracy and precision, delivering high-quality results.

Curiosity and Growth: We foster a culture of continuous learning and exploration, driven by an insatiable curiosity to understand and innovate.

Initiative and Independence: Our team members take initiative and thrive in autonomous roles, demonstrating the drive and motivation to excel independently.

Adaptability and Problem Solving: We embrace change, creatively overcoming challenges with resourcefulness and analytical thinking, constantly adapting to new situations.

Teamwork and Communication: We prioritize collaboration and effective communication, ensuring that information flows freely within the team and with external partners, leading to alignment and success.

Helping People: We love to help people. We embrace every opportunity to educate and assist, turning each challenge into a chance for personal growth.

The Position:

As a Help Desk Technician, you will play a crucial role in troubleshooting issues, managing proactive projects, both client-facing and internal, and will oversee the delivery of reactive technical support. You will be responsible for continually improving our processes and standards to ensure a consistent client experience. Qualified candidates must be able to communicate effectively with both technical and non-technical individuals. We are looking for someone who is self-directed, innovative, organized, and flexible, and who can consistently maintain our high-quality standards. Building and maintaining customer relationships is essential, as is demonstrating a sense of urgency in providing exceptional service and managing expectations.

Experience and Education:

High school diploma required; Associates or Bachelor's degree preferred.

Showcase a well-rounded skill set across Microsoft, Hardware, Security, and Networking.

Additional Knowledge, Skills, and Responsibilities:

Ownership of assigned tasks

Ability to adapt and learn quickly

Proficient with M365, including Azure, Entra, Intune, O365, Teams, and SharePoint

Desire to develop relationships with clients

Ability to follow processes and identify possible improvements

Strong time management skills

Exceptional written and verbal communication skills

Hardware, networking, and PC operating system troubleshooting skills

Foundational understanding of networking concepts

HR Info:

Benefits (available after probationary period):

Medical (BCBSM Platinum PPO), dental, vision (company pays 80% of employee premium)

Two weeks of PTO Year 1, Three Weeks PTO Year 2.

Salary: $50,000-$65,000, negotiable with proven experience

Hybrid Remote position with some travel to local client sites

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