Job Description
Job DescriptionBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Makpar has an exciting opportunity for a Desktop Support Technician I to join our growing team. The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset
We are seeking a Desktop Support Technician I for a contract position.
Position: Desktop Support Technician I
Position Type: Full-Time Time-Onsite
Location: Denver, CO/Boston, MA
Role Specific Duties/ Role Responsibilities:
- Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
- Diagnose and resolve hardware and software issues in a timely manner.
- Install, configure, and maintain operating systems, applications, and security tools.
- Assist with onboarding and offboarding of employees, including device setup and account provisioning.
- Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
- Collaborate with IT team members to escalate complex issues and implement solutions.
- Ensure compliance with organizational IT policies and security standards.
- Support remote users and troubleshoot connectivity issues via VPN or remote tools.
Required Qualifications:
- Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
- Experience: 6 months to 1 year of desktop support or IT helpdesk experience.
- Technical Skills:
- Proficiency in Windows and macOS environments.
- Knowledge of Active Directory, Office 365, and basic networking concepts.
- Familiarity with imaging tools and remote support software.
- Familiarity with ticketing systems such as ServiceNow and Remedy.
- Soft Skills: Strong communication, customer service, and problem-solving abilities.
- Security Clearance: Ability to obtain and maintain a Public Trust clearance.
- Compliance: Must adhere to DOL and federal IT security standards.
Additional Requirements
- Schedule Flexibility is a plus.
- Onsite support role.
- May require occasional travel between office locations.
- Ability to lift and move computer equipment (up to 50 lbs.)
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Preferred Certifications:
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (optional)
Please dont hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need.
Regards,
Bob Hafiz | Technical Recruiter
Representing Makpar
Phone: 703 962 6001 Ext.No.530
Direct:703-936-0013
Makpar Corporation
8a/WOSB/EDWOSB
www.makpar.com
ISO 9001:2015
ISO 20000-1:2018
ISO 27001:2013
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award, Region 3