Job Description
Job DescriptionPosition Summary
As a Host at Folino Estate Winery, you are the first point of contact for our guests and serve as a key ambassador of our brand. Your role is to provide a warm, professional, and memorable welcome that reflects the elegance and hospitality Folino Estate is known for. You'll be responsible for managing reservations, coordinating guest seating, and ensuring a seamless and exceptional dining experience from the moment guests arrive until they leave.
Core ResponsibilitiesGuest Experience
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Create a welcoming environment for all guests by greeting them promptly and warmly upon arrival.
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Direct guests to their tables, provide menus, and ensure comfort before transitioning to server care.
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Offer knowledgeable and courteous responses to guest inquiries and requests.
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Thank guests sincerely as they leave, reinforcing a positive and lasting impression.
Reservation & Seating Management
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Manage reservations using the TOCK system, both in advance and for walk-in guests.
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Maintain a balanced and efficient seating chart in collaboration with the MOD and servers.
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Communicate accurately estimated wait times and notify guests promptly when their table is ready.
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Adjust seating arrangements as needed for call-outs, large parties, or last-minute changes.
Communication & Coordination
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Maintain open communication with Tasting Hosts and Servers to ensure smooth table turnover and guest flow.
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Answer phone calls professionally and handle inquiries regarding reservations, availability, and services.
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Assist with private events, group bookings, and special seating needs.
Presentation & Cleanliness
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Keep the host stand and surrounding area clean, organized, and presentable at all times.
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Assist in opening and closing duties per host checklists, including light cleaning and setup.
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Rearrange tables and chairs as needed to accommodate parties or shift layouts.
Supplemental Duties
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Mentor and train new Host team members as needed.
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Support dining room flow and staff coordination, ensuring prompt and courteous service.
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Assist with special event logistics and guest communication when applicable.