Information Technology Support Analyst

Job Description

Status: Direct Hire

Job Title: IT Service Desk Analyst

Location: On-Site in Fairview, OR

Salary: $30-$38/hr

About the company:

We are a leading provider of innovative material handling solutions, offering a broad range of high-quality products designed to improve efficiency and safety in industries such as warehousing, logistics, and manufacturing. With decades of expertise, we are dedicated to delivering cutting-edge solutions that optimize productivity and streamline operations for businesses around the world.

Our products, including lifting equipment, attachment systems, and specialized tools, are engineered for durability and reliability, helping companies achieve higher operational performance while reducing downtime. We work closely with our customers to understand their unique needs, providing tailored solutions that meet the demands of ever-evolving industries.

At the heart of our mission is a commitment to innovation and sustainability, ensuring that our solutions not only enhance business outcomes but also contribute to a safer and more environmentally responsible future. Through advanced technology, a skilled team of professionals, and a customer-centric approach, we are proud to be a trusted partner for businesses striving to excel in material handling.

IT Service Desk Analyst:

Our client is seeking an IT Service Desk Analyst to provide high-quality, front-line technology support while growing into a more strategic, business-facing IT role over time. This is an opportunity for a motivated, hands-on support professional who is comfortable owning day-to-day operations today and eager to expand their impact through process improvement, reporting, and cross-functional collaboration. The ideal candidate brings strong technical fundamentals, a customer-first mindset, and a genuine interest in learning how IT enables the broader business.

This role is onsite in Portland, Oregon.

IT Service Desk Analyst Responsibilities:

• Deliver consistent, high-quality IT support to onsite and remote users, including hardware provisioning, account management, and business application support.
• Manage and optimize the service desk platform, including ticket queues, workflows, access controls, integrations, and overall user experience.
• Act as a liaison between IT and business teams by communicating clearly, managing escalations, and ensuring issues are resolved in line with service level expectations.
• Monitor service trends and performance metrics, producing reports and insights to support operational decision-making and continuous improvement.
• Maintain IT assets and workplace technology resources, including endpoints, licenses, and lifecycle tracking, while supporting IT service documentation and catalogs.

IT Service Desk Analyst Qualifications:

• 3–5 years of hands-on experience in an IT service desk or end-user support environment with exposure to structured IT processes.
• Strong working knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and common business applications.
• Experience working with service desk platforms, asset management processes, and IT service reporting; familiarity with ITIL practices is preferred.
• Demonstrated ability to troubleshoot, triage, and resolve complex technical issues while managing competing priorities.
• Strong communication skills and a growth-oriented mindset, with interest in expanding into more strategic, business-facing IT responsibilities over time.