Admin / Service Coordinator -- College Grads Welocme!

Job Description

Job Description

Solar Energy World is looking for a Service Coordinator to join our team!

Responsibilities:

• Take incoming service calls, collect necessary information on each inquiry, determine the best course of action for the issue, and communicate next steps to the customer and relay service inquires to appropriate department members
• Troubleshoot system issues over the phone and email with customers and communicate status updates on services
• Create work orders included with clear and concise documentation of each issue provided to manager and field technicians
• Coordinate with department members to promptly address and resolve services
• Create invoices, collect payments, and email receipts for services rendered to customers and track payment status for each service for all company offices, main and satellite
• Track incoming payments from manufacturers and match each invoice to corresponding approved warranty claim
• Manage incoming and outgoing parts for Service and match each invoice to corresponding approved warranty claim
• Coordinate incoming and outgoing shipments with manufacturers and warehouse staff
• Liaison with manufacturers regarding ongoing claims with manufacturers and relay information and shipping estimations to customers
• Submit reimbursement claims with manufacturers and record all submissions made by department
• Intake and triage work orders with leasing partners
• Produce quotes and contractual agreements for services to clients and contractors

Summary of Essential Qualifications:

• Detail oriented with exemplary organization skills.
• High level of confidence, integrity and motivation.
• Must be able to multi task and work well under pressure.
• Must be proactive, responsive and resourceful. Exceptional problem solving skills and able to address issues independently.
• Highly flexible and motivated individual with an ability to work independently as well as in a team setting.
• Must consistently demonstrate the highest level of professionalism and discretion.
• Strong interpersonal skills with ability to interact well with all levels internally and externally (clients, customers, internal executives, employees).

Minimum Requirements:

• Must have advanced written and verbal communication skills.
• Ability to work in a fast-paced environment while adapting to changing deadlines and priorities.
• Must be able to work independently, prioritize work and handle simultaneous assignments with success and accuracy.

Basic Qualifications

*minimum 2 years of college courses

*Proficiency and experience with Microsoft Office applications and google drive

*One year administrative office experience or one year specialized training beyond high school relevant to the job functions.

*Good interpersonal, communication, and organization skills

Company DescriptionSolar Energy World, now a wholly owned subsidiary of Comcast Corporation, is a top-rated, award-winning regional solar panel installation company for residential property owners serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C.

Company Description

Solar Energy World, now a wholly owned subsidiary of Comcast Corporation, is a top-rated, award-winning regional solar panel installation company for residential property owners serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C.