Job Description
Job Description
Assistant Passport Support Manager – Hot Springs, Arkansas
Classification: Exempt
Security Clearance Required: Active Secret Clearance
GS Equivalent: GS-13
Position Overview
The Assistant Passport Support Manager (APSM) supports the Passport Support Manager in ensuring excellent and compliant contract performance at the assigned Passport Center location. This role oversees operational efficiency, quality of deliverables, personnel management, and adherence to Department of State (DoS) standards. The APSM acts on behalf of the Contractor under the guidance of the Passport Support Manager and may exercise hiring/firing authority as needed.
Key Responsibilities
- Oversee operations at the assigned Passport Center to ensure compliance with performance standards.
- Support daily reporting and assign Contractor personnel to work areas to accommodate fluctuating workloads.
- Ensure employees acknowledge Passport Internal Controls and Standards of Conduct within one day of employment, and adhere to internal controls, the Privacy Act, and PII standards.
- Hire and manage technically proficient and professionally capable staff throughout the contract term.
- Provide timely deliverables and performance-related data to the Government to enable oversight and monitoring.
- Conduct continuous improvement initiatives to enhance service delivery and operational performance.
- Promote innovation, efficiency, and effectiveness in all operational processes.
- Resolve operational problems with minimal disruption.
- Respond rapidly to additional operational requirements, providing appropriately qualified staff.
- Participate in conference calls and video conferences with DoS and other U.S. Government agencies.
- Provide formal and informal briefings to visitors or at off-site conferences as needed.
- Support USG in ongoing studies and evaluations.
- Ensure conformance with contract provisions, performance metrics, and regulatory standards.
- Perform cashier closeout duties at smaller Agencies, including fee verification, banking deposits, OTCNet entry, counter balance verifications, and daily cash register reconciliation.
Required Qualifications
- Bachelor’s Degree required.
- 6 years of progressive management experience in a production or office environment.
- 3 years managing a team the size and scope of the assigned Passport Center or Agency.
- 3 years managing seasonal or temporary workforce operations.
- 3 years of experience with Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Ability to prepare management, business, technical, and personnel reports for internal and external use.
- Strong personnel management skills.
- Excellent oral and written communication.
- Ability to prioritize workloads for large teams with exceptional organizational skills.
- Ability to interpret and apply regulatory material.
- Capable of performing duties of any Section Leader.
- Must be bonded if performing cashier closeout functions.
Desired Competencies
- Strong leadership and organizational skills in high-volume, performance-based environments.
- Experience managing seasonal workforce efficiently.
- Expertise in process improvement, compliance oversight, and operational innovation.
- Excellent interpersonal and communication skills with government stakeholders.
About the Role
The APSM supports operational excellence and compliance with the DoS Passport Support Services contract. This role ensures high standards of performance, staff management, and contract oversight to deliver quality passport services.
Equal Opportunity Employer
Amentum is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category under applicable law.
Company DescriptionCyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.
Company Description
Cyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.