Hostel Guest Services Associate | Part Time

Job Description

Job Description

Join Our Team as a Part-Time Guest Service Associate at HI San Francisco Downtown!

Would you love to interact with travelers from around the world and help create a welcoming, community-oriented environment in the heart of San Francisco? HI San Francisco Downtown, located just steps from Union Square, is currently hiring a part-time Guest Service Associate to support front desk operations and provide exceptional guest service.

We’re looking for someone who is flexible and dependable, with the ability to work a mix of shifts—including overnights, weekends, and holidays—as needed.

Position Details:

• Pay: $19.50 per hour (+$1 differential for overnight shifts)

• Shifts: Various, including overnights (11:30 PM–8 AM), mornings (6:45 AM–3 PM), and evenings (3 PM–11 PM)

• Type: Part Time, approximately 24 hours/week

Perks:

• Paid Time Off (new hire waiting periods apply)

• Free stays at other HI USA hostels (subject to availability)

• Discounts on hundreds of brands

• On-the-job training

• Opportunities for growth within HI USA

• Friendly and inclusive work environment

Key Responsibilities:

• Welcome, register, and orient guests with cultural sensitivity and professionalism

• Manage reservations via phone, email, and online platforms

• Conduct hostel tours and promote guest feedback

• Maintain hostel security and follow safety protocols

• Complete accurate shift reports, financial transactions, and logbooks

• Assist with various operational tasks such as laundry, cleaning, food prep, and occasional light bookkeeping

• Promote HI USA, local attractions, and the hostel’s services to guests

• Positively represent HI USA to guests, callers, and community partners

• Uphold the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people through hostelling”

• Perform other duties as assigned by hostel management

Skills & Qualifications:

• High school diploma or GED

• Customer service experience; excellent communication skills; comfort handling cash

• Able to remain calm and professional in guest-facing situations or emergencies

• Strong multi-tasking and organizational skills

• Able to work independently and collaboratively in a fast-paced environment

• Proficiency with basic computer programs (MS Word, Excel, Outlook)

• Willingness to work evenings, weekends, holidays, and overnights as required

• Preferred: Experience in hostelling or travel/hospitality environments

• Preferred: Ability to speak a second language

• Preferred: First aid and CPR certification (can be provided)

Physical Requirements:

• Regularly required to sit, use hands and arms

• Frequently required to stand, walk, talk, and hear

• Occasionally required to climb or balance; must be able to lift/move up to 50 lbs

• Vision requirements include close, peripheral, color vision, depth perception, and ability to adjust focus

• Moderate noise level in the work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We Make a Difference

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people—especially the young—travel on a budget to foster a greater understanding of the world and its people.

If you're passionate about hospitality and creating memorable experiences, apply today to join our team at HI San Francisco Downtown!