Job Description
Job Description
The Dock Coordinator plays a key operational role supporting both warehouse and administrative functions. This position serves as the primary point of contact for drivers arriving at the facility, coordinates dock assignments, manages inbound/outbound schedules, maintains shipping/receiving documentation, and provides administrative support to ensure efficient and accurate warehouse operations.
This is an excellent role for individuals seeking hands-on experience across multiple areas of logistics with opportunities for growth and advancement.
Key ResponsibilitiesDock & Driver Coordination
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Serve as the primary check-in point for all inbound and outbound drivers.
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Assign dock doors and communicate load/unload instructions to warehouse staff.
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Maintain and update inbound/outbound schedules and records throughout the day.
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Coordinate with carriers, brokers, and transportation partners via phone and email.
Shipping, Receiving & Documentation
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Review and audit packing slips, BOLs, delivery paperwork, and receiving documents.
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Enter accurate data into WMS/IMS systems and ensure records are properly maintained.
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Prepare, organize, and distribute invoices, purchase orders, and shipping documents.
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Support inventory accuracy by collaborating with the inventory team on discrepancies.
Administrative & Office Operations
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Support daily office tasks including answering calls, organizing correspondence, and scheduling as needed.
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Communicate with internal teams regarding customer inquiries, service issues, or delivery questions.
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Assist with generating daily reporting, schedules, or documentation to support operations.
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Ensure smooth communication between warehouse, office, transportation, and customer service teams.
Requirements & Qualifications
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Previous experience in a warehouse, dock, or hybrid warehouse/office environment preferred.
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Customer service experience is required; must be comfortable interacting with drivers, vendors, and partners.
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Proficiency with Microsoft Office Suite or Google Workspace (G-Suite).
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Experience with WMS/IMS/TMS software is a plus..
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Positive, professional demeanor with strong communication skills (written & verbal).
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High attention to detail, accurate recordkeeping, and strong organizational skills.
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Ability to multitask in a fast-paced environment and adapt to shifting priorities.