Back Office/Office Assistant (FLOATER)

Job Description

Job Description Be the Healthcare Professional Who Makes a Difference — and the Patient Experience Exceptional

At Ethos Health Group, our team members play an important role in creating a smooth, compassionate, and professional experience for every patient. This is a hands-on position for someone who enjoys helping people, staying organized, supporting providers, and ensuring the clinical side of the office runs efficiently.

You’ll work closely with providers and the front office team to ensure patients receive attentive care while maintaining accurate documentation, clear communication, and a clean, professional clinical environment.

The Back Office Assistant is an essential part of a busy medical practice, helping the team deliver an exceptional patient experience from check-in through treatment.

Purpose of the Role

The Ethos team supports the provider and clinical team with daily patient care and clinical administrative responsibilities.

Your mission is to create an environment where:

• Patients feel welcomed, cared for, and respected
• Providers can focus on delivering excellent patient care
• Clinical tasks are completed accurately and efficiently
• Patient records and documentation remain organized and up to date
• The back office remains clean, safe, and prepared
• The entire team works together toward a common purpose
• Patients receive the level of service and hospitality expected at Ethos

This role combines patient care, clinical support, documentation, organization, communication, and teamwork.

What You'll LeadCreate an Exceptional Patient Experience

You will help ensure that every patient interaction reflects the level of care and hospitality we want associated with Ethos.

Responsibilities include:

• Welcome and assist patients in a professional and compassionate manner
• Prepare patients for provider examinations and treatments
• Obtain and document patient information accurately
• Assist providers during examinations and procedures as appropriate
• Answer patient questions and communicate concerns to the appropriate team member
• Maintain patient comfort, privacy, and dignity throughout the visit
• Follow established clinical workflows and office procedures
• Communicate clearly with providers, patients, and other team members

Teamwork & Accountability

The best patient experience comes from a team that works together.

You will:

• Support providers and teammates throughout the workday
• Communicate professionally and respectfully
• Help teammates when needed
• Take ownership of assigned responsibilities
• Remain flexible in a fast-paced medical environment
• Contribute to a positive, team-first culture
• Maintain professionalism even during complicated or challenging situations

What Success Looks Like

A successful Ethos Health Group Back Office Assistant doesn't simply complete tasks.

They help create an office where:

• Patients feel cared for and comfortable
• Providers feel supported and prepared
• Clinical responsibilities are completed accurately
• Teammates communicate and work together
• Patient information is handled with care and confidentiality
• Problems are identified and addressed proactively
• The patient experience remains the priority

You know you're succeeding when patients feel cared for, providers feel supported, and the office runs smoothly because you are part of the team.

Schedule

Ethos Health Group offices are open:

Monday–Friday | 9:00 am - 6:15 pm

Based in our Ocala, FL office, and will be flexible to help in Ocala or Gainesville as needed. Must have reliable transportation

Schedule and coverage requirements may vary based on office and operational needs.

QualificationsRequired

• High school diploma or equivalent
• Previous medical office or healthcare experience preferred
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to maintain patient confidentiality
• Professional demeanor and exceptional customer-service skills
• Comfortable using computers, EHR systems, and office technology
• Ability to work effectively in a fast-paced environment
• Ability to work as part of a supportive, team-first environment
• Willingness to learn and follow clinical and company procedures

Preferred

• Experience working in a medical or clinical environment

Monday- Friday 9:00- 6:15 PM
Ocala and Gainesville Locations