Technician, Robotics, Pharmacy Automation, Dispensing Equipment -FIELD SERVICE
Job Description
Technician, Robotics, Pharmacy Automation, Dispensing Equipment –FIELD SERVICE
Salt Lake City, UT
Competitive Salary [about $75K] +Bonus, Vehicle, Laptop, Full Benefits. World Class Corp.
Field Based role - heavy travel required in Salt Lake City area. When not travelling, will work remotely
Currently seeking a Field Support Engineer in the SLC area. The Field Support Engineer will provide in depth technical and customer support of a suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
A pharmacy automation solutions provider/ including medication adherence packaging, high-speed robotic dispensing technologies, and pharmacy workflow solutions/vial filling, packaging, and central fill, aiming to streamline pharmacy operations and reduce workloads.
Key Responsibilities:
- Deliver outstanding customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
Requirements:
- Associate Degree Preferred. High School diplomas plus 3-5 years field service experience
- Strong customer service orientation
- Proficiency with Windows operating systems and Microsoft Office
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical aptitude and ability to use hand tools for sophisticated equipment service
- Experience with digital multi-meters and electrical testing equipment
- SQL knowledge a plus
Preferred: Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred
We Provide: Fleet vehicle/Corporate credit card for expenses/Company laptop and phone
- Complete tool kit/Comprehensive benefits package
Why we're a great company - Leading Medical Technology Company
CONTACT/SEND RESUME:
Bill Marek - CEO
407.541.7816
WWW.VPRECRUITERS.COM