Job Description
Job Description
Summary:
The IT Technician I is the first point of contact that receives and responds to employee inquiries and requests for technical assistance, provides quick, long term, and permanent resolution to user issues, elevates and/or assigns support actions to other IT Team members as needed. The Information Technology Technician I will assist the Director of IT and offers support to the entire department. The position requires a solid understanding of Information Technology equipment, products, and concepts.
Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Compensation: Salaries range from $50,024.00 to $67,080.00, dependent on experience
Duties/Responsibilities:
- Diagnose, support, and resolve technical issues for employees.
- Provide support on all IT related issues as needed.
- Ability to walk remote users through troubleshooting and diagnostics throughout the problem-solving process.
- Prioritize and respond to employee technical needs through help desk ticketing application.
- Deliver & setup up end user’s PC utilizing standard imaging tools (e.g., MDT, Intune), Microsoft 365 & various applications utilized by the company.
- Assist in the configuration of end-user equipment, hardware, software, peripherals, phones, tablets including IT equipment moves.
- Track inventory for computers, peripherals & mobile devices.
- Setup up end user profiles for networking, Microsoft 365 onboarding, offboarding & various applications utilized by the company.
- Coordinate timely repair of computer equipment, cell phones and peripheral equipment covered by third-party vendors.
- Maintain accurate and updated documentation, including knowledgebase articles.
- Produce activity and status reports as requested.
- Works on projects/upgrades as the company grows and technology changes.
Required Skills/Abilities:
- Experience diagnosing and repairing laptops, PCs and printers required.
- Understanding of networking including IP Addressing, DHCP and DNS, network printing, mapping network drives.
- Experience with Microsoft 365 products, including installation and support.
- Microsoft SharePoint and Teams sites experience a plus.
- Experience administering Microsoft Active Directory.
- Experience with ticketing systems, Zendesk experience is a plus.
- Experience supporting 300+ users.
- Must possess excellent written and verbal communication and customer service skills.
- Willingness to learn new technologies as they arise (e.g., Cloud Solutions, Automation)
Education and Experience:
- Associates degree or higher preferred in a technical or computer science discipline; IT certifications without a degree or other equivalent will be considered.
- Minimum 3+ years' experience working in IT Support or Helpdesk role is required within a Windows OS based environment.
- CompTIA A+ certification a plus.
- Experience in the medical industry is a plus.
- Valid driver's license and reliable transportation are required.
- Must be willing to travel to clinics throughout Colorado as needed.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Benefits:
At MBI, our commitment to providing accessible and convenient care to individuals injured at work is a team effort. Every employee and role are essential and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees:
- Group Medical, Dental, and Vision Insurance
- Life, Short-Term, and Long-Term Disability Insurance
- 401(K) with company match
- Generous Paid Time Off and Company Paid Holidays
- Colleague Referral Bonus Program
Equal Opportunity Employer