Job Description
Job Description
Join our team at a children's hospital as a Front Desk/Clinical Assistant and be the welcoming face to our pediatric patients and their families! In this fast-paced role, you'll register patients, schedule appointments, make reminder calls, and provide essential administrative support-all while creating a warm, friendly experience. If you have an outgoing personality, love working with kids, and thrive in a dynamic environment, we'd love to meet you! This position rotates between the 1st and 2nd floor clinics throughout the week, giving you a chance to be part of multiple care teams. Apply today and make a difference in children's healthcare!
About the Job
- Competitive pay: $28.00 - $30.00 per hour (DOE and previous SHC experience)
- Great Schedule: Monday - Friday
- Shift Times: 8:30am-5:00pm
- Start Date: ASAP!
- Duration: 2 - 3-month Contract
- Department: Pediatrics
- Location: Palo Alto, California
Benefits
- Great working location
- Health insurance
- Refer-a-friend bonus
- Weekly payroll
- 24-hour accessibility
- Personalized service
Required
- High School Diploma or GED equivalent
- Minimum of 1 to 2 years of Clinical Assistant experience
- Strong front office experience
- Ability to work in a fast-paced environment with pediatric patients
- Outgoing personality with comfortability providing direct customer/patient facing interactions
- Excellent customer service
Preferred
- Previous work history with Stanford Children's Health (highly preferred)
- Front desk experience
- EPIC experience
Skills & Abilities
- Ability to interact with families, staff and peers based on the needs of the individual taking into consideration age, cultural, and developmental needs.
- Knowledge of medical terminology
- Knowledge of computer systems and software used in functional area
- Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook)
- Ability to speak, read, write and understand effectively at a level appropriate for the job
- Ability to field phone calls and answer questions
- Ability to multi-task and to change priorities regularly
- Ability to adjust communication to fit the needs and level of understanding of the receiver
- Ability to exercise calmness in stressful situations
Responsibilities
- Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
- . Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
- Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system.
- Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment.
- Inform patients of authorization and payment for new and returning patients.
- Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type.
- Schedules ancillary services for patients and provides appropriate instructions.
- Manages information utilizing appropriate manual or electronic systems.
- Locates and prepares patient medical records for clinical appointments, phone messages, and other request.
- Float between two floors delivering exceptional customer service
About Us
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, we can help!
Refer a friend and get $125 bonus for every referral! *
referrals@powerpersonnel.com
*In order to get the bonus, the person referred must work at least 20 shifts.