Job Description
Job DescriptionBenefits/Perks
- Competitive Compensation
- Flexible Scheduling
- Career Growth Opportunities
Tier 1 – Security-Focused Client EnvironmentsNew York City (In-Office Role | Periodic NY Metro Client Visits Required)20–25 Hours per Week$20–$25 per hour, commensurate with experience
About UsWe are a New York–based IT Service Management firm serving as the outsourced IT department for growing professional organizations.Our focus is structured service delivery, operational discipline, and security-first infrastructure management — not just reactive break/fix support.We support environments built on:
- Microsoft 365 and Google Workspace
- Azure-based cloud infrastructure
- Windows and macOS endpoints
- On-premise Windows domain environments (Active Directory)
- Structured network architecture
- Endpoint security and monitoring platforms
The RoleWe are seeking a part-time Junior IT Support Engineer to support daily operations across our managed client environments.This is an in-office position based in New York City. Most support is delivered remotely from our office. Periodic onsite visits within the NY Metro area are required for workstation setups, hardware installations, and hands-on troubleshooting.This role includes core Tier 1 responsibilities such as:
- Password resets and account management (cloud and on-premise domains)
- User onboarding and offboarding
- Desktop and laptop troubleshooting (Windows & macOS)
- Microsoft 365 and Google Workspace support
- Basic Active Directory account support
- Printer, peripheral, and connectivity issues
In addition to ticket-based support, you will assist with routine system monitoring. This includes reviewing alert dashboards, identifying potential issues, following established procedures, documenting findings, and escalating when needed. You will be trained on our monitoring tools and processes.Tier 1 support and proactive monitoring together help maintain operational stability for our clients.There is potential for transition to full-time based on performance and firm growth.
What You’ll Be Exposed ToAs you develop in the role, you will gain exposure to:
- Identity & Access Management (cloud and on-prem)
- Multi-Factor Authentication enforcement
- Active Directory fundamentals
- Endpoint security monitoring and remediation workflows
- Cloud administration tasks
- Network fundamentals (DNS, DHCP, VLAN awareness)
- Structured escalation and incident response processes
Strong performers will have opportunities to assist with higher-level infrastructure and security tasks over time.
Core Responsibilities
- Respond to support requests via phone, email, and ticketing system
- Reset passwords and manage user accounts (Microsoft 365, Google Workspace, Active Directory)
- Provision and deprovision users
- Troubleshoot Windows and macOS systems
- Support email, collaboration platforms, and SaaS applications
- Diagnose printer and connectivity issues
- Perform workstation builds and basic hardware upgrades (memory, storage)
- Assist with light networking equipment installations
- Review monitoring alerts and dashboards daily
- Follow documented procedures for alert response and escalation
- Maintain clear, accurate documentation
- Ensure SLA adherence and proper ticket lifecycle management
Qualifications
- Foundational knowledge of Windows operating systems
- Familiarity with Microsoft 365 or Google Workspace preferred
- Basic understanding of Active Directory concepts preferred
- Basic understanding of networking concepts
- Strong troubleshooting mindset
- Ability to stay organized and follow structured processes
- Clear, professional written and verbal communication skills
- Early-career candidates and recent graduates are encouraged to apply
Physical & Work Requirements
- In-office presence required (New York City)
- Periodic travel to client sites within the NY Metro area
- Ability to lift and move equipment (up to approximately 40 lbs)
- Comfortable performing onsite hardware installations and upgrades
What We Value
- Reliability and accountability
- Strong written and verbal communication skills
- Clear and thorough documentation
- Attention to detail
- Structured, organized thinking
- Interest in infrastructure and cybersecurity
- Willingness to learn and grow within a defined framework
ImportantThis role includes foundational Tier 1 responsibilities and onsite work. Candidates seeking immediate advanced engineering work without first mastering support fundamentals are not a fit for this position.