Job Description
Job DescriptionDescription:
The German Marshall Fund of the United States (GMF) is seeking a dedicated and skilled Systems Administrator to join our dynamic team. As a key contributor to our transatlantic mission, you will play a vital role in maintaining and enhancing our IT infrastructure across our Washington, DC headquarters and multiple European offices. This position offers an exciting opportunity to support a globally engaged organization committed to fostering cooperation and understanding between North America and Europe through innovative technology solutions.
Key Responsibilities:
- Manage, monitor, and maintain GMF’s IT infrastructure across all locations, ensuring optimal performance and reliability.
- Implement and uphold cybersecurity protocols in compliance with GDPR and other relevant regulations, including threat monitoring and regular security audits.
- Support and administer Microsoft 365, SharePoint, Azure, and AWS environments to facilitate seamless collaboration and data management.
- Provide 24/7 in-house IT support to staff, troubleshooting hardware, software, and network issues promptly and effectively.
- Collaborate with global teams to support CRM systems and data visualization platforms, ensuring data integrity and accessibility.
- Conduct regular system audits, vulnerability assessments, and security updates to safeguard organizational data and infrastructure.
- Assist in planning and implementing IT projects aligned with organizational goals and technological advancements.
- Document IT procedures, configurations, and policies to ensure consistency and compliance across all offices.
Skills and Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in systems administration, preferably within an international or nonprofit organization.
- Strong knowledge of Windows Server, Microsoft 365, SharePoint, Azure, AWS, and network infrastructure.
- Experience with cybersecurity best practices, GDPR compliance, threat detection, and incident response.
- Familiarity with CRM platforms and data visualization tools.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication skills and the ability to collaborate effectively with diverse, global teams.
- Ability to support a 24/7 operational environment and prioritize tasks accordingly.
At GMF, we are committed to fostering an inclusive, innovative, and collaborative work environment. Join us to contribute to meaningful transatlantic initiatives and grow your career within a globally recognized organization dedicated to shaping a more connected and resilient world.
Requirements:Technical Skills & Experience
- Proven experience managing and maintaining IT infrastructure across multiple office locations (U.S. and Europe).
- Strong proficiency in:
- Microsoft 365 (Exchange, Teams, OneDrive, etc.)
- SharePoint administration and customization
- Azure and/or AWS cloud environments
- Windows Server and Active Directory
- Endpoint management (Intune, SCCM, etc.)
- Experience with CRM platforms and data visualization tools (e.g., Power BI).
- Familiarity with networking protocols, firewalls, VPNs, and remote access solutions.
- Knowledge of cybersecurity best practices, including threat monitoring and incident response.
Compliance & Security
- Understanding of global data protection regulations, especially GDPR.
- Experience supporting audit processes, including documentation and remediation.
- Ability to implement and maintain security policies, access controls, and encryption standards.
Support & Operations
- Ability to provide 24/7 in-house IT support or coordinate with global support teams.
- Experience in helpdesk management, ticketing systems, and user training.
- Strong troubleshooting skills across hardware, software, and network issues.
Collaboration & Communication
- Ability to work closely with cross-functional teams across GMF’s offices in Europe and the U.S.
- Strong written and verbal communication skills.
- Experience supporting hybrid work environments and remote collaboration tools.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Relevant certifications (e.g., Microsoft Certified, AWS Certified, CompTIA Security+, ITIL).
- Experience working in international or nonprofit organizations.
- Fluency in English; additional European languages (e.g., German, French) are a plus.