Director of (IT) Engineering Services

Job Description

Job DescriptionSalary: DOE

Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. As we continue to grow, we are seeking a strategic and hands-on Director of Engineering to lead our technical teams, shape our service offerings, and drive innovation across our client engagements.

As a growing team of professionals, Forward Slash Technology offers a unique opportunity to have a direct and visible impact on clients, services, and internal culture. This role is ideal for a hands-on technical leader who thrives in dynamic environments and is motivated by building scalable systems and teams from the ground up.

ROLE SUMMARY

The Director of Engineering is a senior leadership role responsible for overseeing all aspects of engineering service delivery, technical strategy, and product innovation. This individual will manage a high-performing team of engineers, and serve as the primary liaison between technical staff, clients, and internal stakeholders. The Director will also be actively involved in pre-sales engineering, client relationship management, and revenue growth through technical consulting and solution development.

Our clients typically range from 20 to 300 end users across a mix of industries. The Director of Engineering will design scalable and sustainable solutions that address the unique needs of SMB and mid-market organizations.

This role reports directly to the CEO and directly manages all engineering and infrastructure team members.

KEY RESPONSIBILITIES

Engineering Leadership

• Manage, mentor, and develop a team of engineers across multiple technical domains
• Oversee technical project delivery, ensuring quality, consistency, and alignment with client goals
• Implement engineering best practices, standard operating procedures, and professional development frameworks
• Act as the final escalation point for complex technical issues and client concerns, ensuring swift resolution and team alignment

Client Engagement & Consulting

• Act as a trusted advisor to key clients, guiding strategic infrastructure, security, and modernization initiatives
• Conduct technical discovery, solution design, and presentations during client meetings
• Maintain executive-level relationships with enterprise and SMB clients

Sales Engineering & Service Development

• Partner with the sales team to scope and present new technology solutions and packaged service offerings aligned with client needs
• Lead technical responses to RFPs and support sales cycles with demos, diagrams, and architecture proposals

Strategic Planning & Innovation

• In a growing team, youll also contribute cross-functionally from hiring and vendor relationships to service delivery optimization and internal tooling improvements
• Identify opportunities for operational efficiency and automation
• Drive the adoption of modern infrastructure, cloud, and security practices
• Contribute to company strategy and long-term planning as part of the senior leadership team

Reporting & Documentation Responsibilities

• Establish and maintain regular reporting on engineering team performance, project status, and key metrics for executive leadership
• Ensure accurate and timely documentation of all client-facing solutions, project deliverables, internal infrastructure, and engineering processes
• Develop and enforce documentation standards and templates to ensure consistency across engineering outputs
• Collaborate with the operations and account management teams to produce documentation for compliance, client onboarding, and technical audits
• Support knowledge transfer and continuity through well-maintained internal wikis, runbooks, and technical playbooks
• Track and report on SLAs, escalations, and system uptime to guide service improvements and resource planning

REQUIRED QUALIFICATIONS

• 10+ years of experience in IT engineering, with at least 3 years in a management or leadership role
• Proven experience managing technical teams in a client-facing environment (MSP experience strongly preferred)
• Strong understanding of networking, cloud platforms (e.g., Azure, AWS), virtualization, and cybersecurity
• Demonstrated ability to translate technical concepts into business value for clients and executives
• Track record of successful pre-sales engineering and service development
• Excellent verbal and written communication skills, including executive-level presentations
• Bachelors degree in computer science, engineering, or related field

PREFERRED CERTIFICATIONS

• Cisco CCNP or CCIE
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified Solutions Expert (MCSE) Cloud Platform & Infrastructure
• AWS Solutions Architect (Associate or Professional)
• ITIL, PMP, or other project/process certifications

Compliance & Background Requirements

To maintain employment with our company, by mandate, each employee must

• Be a U.S. Citizen and hold a valid drivers license with a clean record
• Pass a MSHP/Federal fingerprint-based background check
• Complete CJIS Security & Privacy Training Certification

Were looking for a collaborative, empathetic leader who values mentorship, clear communication, and taking initiative. Youll model a strong customer-first mindset and help shape a culture of accountability, transparency, and growth.

This is a full-time, onsite position based in our St Louis, MO office.