Service Manager

Published: 6/14/2022

Job Description

Position Summary

The Service Manager is responsible for leading and overseeing Valcourt’s Pro Xpress service operations, ensuring consistent delivery of high-quality service on all projects under $25,000. These projects include emergency temporary repairs, leak investigations, corrective maintenance, and other small-scale service work.

The Service Manager plays a critical role in driving exceptional client experiences, operational efficiency, and service excellence while upholding Valcourt’s core values of quality, safety, and integrity.

Key Responsibilities

Service Leadership & Culture

Foster a positive, service-driven culture focused on responsiveness, professionalism, and accountability.
Lead the Pro Xpress service team to consistently exceed client expectations.
Reinforce Valcourt’s brand standards through every client and field interaction.
Promote teamwork, continuous improvement, and high performance across the service group.

Client Experience & Relationships

Oversee the full service lifecycle, from initial client request through project completion and invoicing.
Maintain strong client relationships through proactive communication and timely follow-up.
Ensure clients are informed and supported in making sound decisions related to building maintenance and future repair needs.
Address client concerns promptly and professionally to ensure satisfaction and retention.

Service Operations Management

Manage daily service operations for all Pro Xpress projects under $25K, including emergency repairs and investigations.
Ensure service work is scheduled, executed, and completed efficiently, on time, and within budget.
Coordinate labor, materials, and subcontractors to meet service demands.
Monitor job progress and quality control to ensure compliance with company standards and project specifications.

Safety, Quality & Compliance

Enforce all safety policies and procedures, ensuring a safe working environment for all team members.
Ensure compliance with company policies, procedures, and regulatory requirements.
Stand behind the quality of service work and resolve deficiencies quickly and effectively.

Financial & Administrative Oversight

Manage service project budgets, profitability, and job costing for all Pro Xpress work.
Support accurate and timely invoicing and collections.
Track and analyze service performance metrics to identify trends, improve efficiency, and enhance profitability.

Qualifications

5+ years of experience in construction, building services, facilities maintenance, or a related field.
Previous service management or supervisory experience preferred.
Strong leadership, communication, and customer service skills.
Proven ability to manage multiple service projects simultaneously in a fast-paced environment.
Strong organizational, problem-solving, and decision-making abilities.
Demonstrated commitment to safety, quality, and continuous improvement.

\nCompany Description

For 35 years Valcourt has grown from a small window cleaning company serving the Washington, DC area into one of the largest exterior maintenance companies in the country. We proudly serve clients from our offices in New Jersey, Pennsylvania, Maryland, Virginia, Georgia, Florida, and Texas.

Company Description

Valcourt Building Services works with building owners and property managers to provide preventative maintenance, repairs, safety consulting, and comprehensive building envelope restorations to extend the life of a structure and protect property value. Valcourt works on commercial office buildings, high-rise residential buildings, parking garages, stadiums, hospitality buildings, and healthcare buildings.\r\n\r\nFor 35 years Valcourt has grown from a small window cleaning company serving the Washington, DC area into one of the largest exterior maintenance companies in the country. We proudly serve clients from our offices in New Jersey, Pennsylvania, Maryland, Virginia, Georgia, Florida, and Texas.