Help Desk Specialist I (HDS I)

Job Description

Job Description

Saratoga Medical is hiring a Help Desk Specialist I (HDS I) in Washington, DC. Package includes competitive rate, paid time off and benefit options.

Saratoga Medical has an exciting opportunity for a Help Desk Specialist I (HDS I) at Washington, DC. This is a great full-time opportunity. Please see qualifications below and submit your resume if you are interested in being considered:

Summary:

The Help Desk Specialist I provides support to the SEC Facilities Branch by monitoring and responding to Facilities Help Desk emails and phone calls (M–F, 7:00am–6:00pm, excluding Federal Holidays). This role ensures timely, high-quality service to staff and assists with facilities, space management, and move coordination activities.

Key Responsibilities:

• Respond to Facilities Help Desk requests within 15 minutes.
• Track, update, and close work orders; maintain department files.
• Assist with planning and coordinating office moves and relocations.
• Support furniture installation, removal, and reconfiguration.
• Communicate with vendors, contractors, and SEC teams to resolve issues.
• Provide reports on open/closed work orders and project status.

Qualifications:

• Strong organizational and customer service skills.
• Ability to manage multiple requests in a fast-paced environment.
• Experience with work order systems, email platforms, and MS Office.
• Knowledge of facilities, moves, or furniture coordination a plus.

Saratoga Medical Center, Inc. is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age (over age 39), sex, national origin, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.