Job Description
Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:
$12 hourly to start
Responsibilities:
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Handle customer complaints as necessary
Qualifications:
- High school graduate, GED recipient, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Well-versed in taking telephone calls and handling stressful situations
- Working knowledge of Microsoft Office and reservation management systems
About Company
When you join our team, you will receive benefits that are the BEST IN OUR BUSINESS. We appreciate our Team Members, and we want to make sure we have the correct people in place so that our hotel stands a little taller. With these benefits, we think we are certainly able to do this. If you are hired, you will receive the following:
- PTO (PAID TIME OFF)
- BIRTHDAY (PAID DAY OFF)
- 401(k)
- TIP PROGRAM
- EMPLOYEE HOTEL DISCOUNTS
- BONUS PAY
- OPPORTUNITY FOR GROWTH
- AND SO MUCH MORE.
We will treat you better than family, and we expect you to be a genuinely friendly, outgoing person. You will meet a guest in our hallway, and you will automatically speak and smile. This will just become a habit to ensure we have the most friendly and caring team in town.