Automotive Service Writer Advisor

Autohaus on Edens

Barrington Hills, IL, USA

Published: 6/14/2022

Automotive

Full Time

Job Description

Job Summary:

Initiates automotive services and repairs by ascertaining performance problems and services requested. Verifying warranty and service contract coverage. Developing estimates, writing repair orders, and maintaining customer rapport and records.

ESSENTIAL DUITES & RESPONSIBILITIES include the following. Other duties may be assigned:

· Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Company DescriptionWe’re Autohaus on Edens – Chicago’s North Shore premier Mercedes-Benz automotive dealership, located in Northbrook. We specialize in providing the ultimate client service experience coupled with unmatched expertise. Mercedes Benz creates some of the most sought-after vehicles in the world. Together, we share the conviction: On the road to driving performance, short cuts never win the race. We share this same conviction with our entire team.
The foundation of our success for more than 60 years is our dedicated team built on trust, respect, integrity and our commitment to our work and each other. If you’re looking to enhance your career and grow your existing skill set, we offer a perfect team-based environment with unlimited career growth potential! Most importantly a friendly working atmosphere with a great group of team players that help each other all the time. Come join our team and let us show you the respect and appreciation you deserve.

Company Description

We’re Autohaus on Edens – Chicago’s North Shore premier Mercedes-Benz automotive dealership, located in Northbrook. We specialize in providing the ultimate client service experience coupled with unmatched expertise. Mercedes Benz creates some of the most sought-after vehicles in the world. Together, we share the conviction: On the road to driving performance, short cuts never win the race. We share this same conviction with our entire team. \r\nThe foundation of our success for more than 60 years is our dedicated team built on trust, respect, integrity and our commitment to our work and each other. If you’re looking to enhance your career and grow your existing skill set, we offer a perfect team-based environment with unlimited career growth potential! Most importantly a friendly working atmosphere with a great group of team players that help each other all the time. Come join our team and let us show you the respect and appreciation you deserve.