Provo Marriott Hotel Front Desk Supervisor

Job Description

Job DescriptionDescription:

Job Summary:

The Front Desk Supervisor will supervise, schedule, and coordinate the work of employees at the front desk.

Supervisory Responsibilities:

• Coordinates and supervises the work and responsibilities of the front desk employees.
• Conducts performance evaluations that are timely and constructive.
• Provides training on job duties and company policies and procedures or arranges for proper training to be provided.

Duties/Responsibilities:

• Oversees the day-to-day work of assigned staff, ensuring that assigned workloads are manageable for the available staffing resources.
• Answers questions and addresses and resolves complaints and concerns regarding guests and employees.
• Ensures that employees adhere to deadlines, procedures, and quality standards; works to resolve any problems or errors.
• Explains and implements company and departmental policies, procedures, and standards.
• Collaborates with management concerning policies, procedures, and standards as they apply to clerical and administrative workers.
• Reviews and oversees payroll, production, evaluations, and other records and reports for employees.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills.
• Excellent conflict management and negotiation skills.
• Ability to listen and identify/resolve issues.
• Thorough understanding of customer and management services and standards.
• Basic understanding of business and management principles.

Education and Experience:

• High school diploma or equivalent required; college degree preferred.
• At least two years of experience required; management experience preferred.

Physical Requirements:

• Prolonged periods of standing at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Requirements: