Job Description
Job DescriptionWe are looking for a dedicated Support Desk Technician to provide exceptional technical customer service within the retail industry. This long-term contract position offers an excellent opportunity to contribute to a dynamic team based in Chanhassen, Minnesota. The ideal candidate will play a vital role in ensuring smooth operations and delivering top-tier support to customers.
Responsibilities:
• Deliver outstanding customer service by addressing technical inquiries and resolving issues efficiently.
• Create and manage tickets within the system to track and prioritize customer concerns.
• Coordinate and schedule meetings as needed to facilitate communication and problem resolution.
• Perform accurate data entry to update and maintain customer profiles.
• Troubleshoot basic hardware and software issues to ensure customer satisfaction.
• Handle inbound calls professionally using a multi-line phone system.
• Provide guidance and support to customers on technical matters.
• Collaborate with team members to optimize service delivery and workflow processes.
• Maintain detailed records of customer interactions and resolutions for future reference.• Proficiency in Microsoft Word and Excel for documentation and reporting.
• Experience working with multi-line phone systems to manage inbound calls.
• Strong skills in basic troubleshooting for hardware and software.
• Demonstrated ability to provide superior customer service in a call center or similar environment.
• Excellent problem-solving abilities and attention to detail.
• Effective communication skills to interact professionally with customers and team members.
• Prior experience in data entry and managing customer profiles.
• Ability to work independently and collaboratively in a fast-paced setting.