Job Description
Job Description
POSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
- Maintain an in-depth knowledge of our complete line of products and services.
- Embrace and learn the Video Surveillance / CCTV technologies and their applications.
- Provide product demos and technical training to the sales team and customers.
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
- Build and test PC-based DVR systems to customer's specifications.
- Provide prompt and effective customer service and technical support.
- Service customers in an effective and efficient manner; partner with internal teams proactively.
- Answer calls and emails regarding technical support requests and log into ticketing systems.
- Perform other duties as assigned
ESSENTIAL REQUIREMENTS
· Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
· Ability to maintain confidential business information
· Ability to respond to customers in a timely and effective manner
· Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
· Ability to work independently with minimum supervision
· Ability to work under pressure
· Strong troubleshooting, problem-solving, and team player mindset is a plus
· Proactive and enthusiastic to excel
OTHER REQUIREMENT
· Domestic and/or International Travel may be required (up to 25%)
· Willing and able to work additional hours when needed
· Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
· 1+ Years of Professional Experience in technical support or related areas
· Experience in the security system industry is highly desired
· A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
· Preferred certificate: CompTIA A+
· Fresh graduates will also be considere
Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Company Description
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.