Job Description
Digital Operations Supervisor — Live Sports Streaming
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On-site, Secaucus, NJ
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12 month Contract, with potential renewal
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Schedule: 3 PM–11 PM
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Monday- Sunday (need to be flexible, each week is subject to change)
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We are seeking an experienced Digital Operations Supervisor to lead live digital operations for a nationally recognized professional sports league.
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This role oversees the real-time delivery and quality of live sports content across web, mobile and connected-device platforms, with a strong focus on live game monitoring, incident management, escalation and operational improvement.
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Responsibilities:
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- Lead nightly live game and streaming operations, including monitoring, manual interventions and issue escalation.
- Own critical incident response during live events, coordinating troubleshooting, escalation, documentation and resolution across internal teams and vendors.
- Supervise and schedule Level 1 Digital Operations team members, including game assignments, monitoring responsibilities and product-release support.
- Analyze platform performance and issues using tools such as New Relic, Grafana, Bitmovin, Amplitude and Postman.
- Partner with Product, Engineering, Content and Media Technology teams to identify recurring issues, improve processes and coordinate bug triage.
- Serve as the day-to-day operational lead during evening and weekend coverage.
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Required Experience:
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- 3–5 years of experience in digital operations, streaming, digital product support or live-event operations, ideally supporting consumer-facing platforms.
- Strong incident-management experience with Jira Service Management, ServiceNow, Azure DevOps or similar tools.
- Familiarity with APIs/SDKs, CI/CD environments, identity platforms such as Okta/Ping/Akamai, and CDNs such as Akamai or CloudFront.
- Experience supporting iOS, Android, web browsers and connected-TV/device platforms across production and QA environments.
- Strong troubleshooting, communication and leadership skills with the ability to remain composed during high-impact live incidents.
- Bachelor’s degree required.
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