Job Description
Job DescriptionAI Infrastructure Support Engineer
Title: AI Infrastructure Support Engineer
Location: Fully REMOTE!
Salary: $110-165k/year + RSUs + 20% bonus
Position Overview
We are seeking a talented AI Infrastructure Support Engineer to join our team. The ideal candidate will be responsible for maintaining and supporting our AI infrastructure, ensuring optimal performance and availability of AI tools and services. This role is critical in providing technical support and troubleshooting assistance to our users, helping to drive customer satisfaction and operational efficiency.
Key Responsibilities
- Provide technical support for AI infrastructure, including GPU and distributed systems.
- Troubleshoot and resolve issues related to AI tools and platforms such as Neocloud, PyTorch, Tensorflow, and JAX.
- Manage incidents and support requests through a ticketing system, ensuring adherence to SLAs.
- Collaborate with DevOps and Site Reliability Engineering teams to maintain cloud infrastructure on AWS, GCP, and Azure.
- Assist in the deployment and maintenance of AI applications and services in a hyperscale environment.
- Monitor system performance and implement optimizations to improve efficiency and reliability.
- Work closely with other teams to ensure seamless integration of AI services into existing infrastructure.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 2+ years of relent experience in a support engineering role in AI or cloud infrastructure environments.
Nice to have
- Strong knowledge of cloud platforms such as AWS, GCP, and Azure.
- Experience with GPU systems and distributed computing.
- Familiarity with AI frameworks like PyTorch, Tensorflow, and JAX.
- Excellent troubleshooting skills and the ability to resolve complex technical issues.
- Experience with incident management and ticketing systems.
- Strong communication skills and a customer-centric approach.
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 03/10/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.