Assistant Association Manager - Nautilus 220

Job Description

Job Description

**** Career Opportunities Available – Hiring Fair June 16 & 17 more info below:

Nautilus 220 is a luxury waterfront condominium community located in Lake Park, Florida, offering elevated residential living with resort-style amenities, marina access, and a hospitality-driven resident experience. Managed by Black Briar Management, the property combines upscale service standards with modern operational excellence.

Black Briar Management (BBM) is a rapidly scaling hospitality-focused property management company whose portfolio spans traditional condominiums, condo-hotels, multifamily communities, commercial real estate, and mixed-use assets across South Florida.

At Nautilus 220, the Administrative Assistant helps create a seamless resident and team experience through organization, communication, and administrative support.

POSITION OVERVIEW

The Assistant Association Manager supports the daily operational, administrative, and resident service functions of Nautilus 220 while assisting the Association Manager in maintaining the highest standards of luxury residential living. This role serves as a key operational partner responsible for helping oversee building operations, resident relations, vendor coordination, compliance tracking, and service execution throughout the property.

This position requires strong organizational discipline, professionalism, leadership presence, and the ability to balance hospitality-driven resident service with operational accountability. The Assistant Association Manager plays a critical role in ensuring the property operates efficiently, proactively, and in alignment with the standards and expectations of a premier luxury condominium community.

The ideal candidate thrives in fast-paced luxury environments, communicates effectively with residents and vendors, remains calm under pressure, and takes pride in delivering highly polished operational support and resident care.

CORE RESPONSIBILITIES

• Operational Leadership Support: Support the Association Manager in overseeing the day-to-day operations of the property, ensuring all departments, vendors, and service providers operate in alignment with Nautilus 220 standards, policies, and operational expectations.

• Resident Relations & Service Excellence: Serve as a professional and responsive point of contact for residents, addressing questions, concerns, requests, and service needs with urgency, professionalism, discretion, and hospitality-level care. Ensure all resident interactions reflect the luxury standards of the community.

• Vendor & Contractor Coordination: Coordinate directly with vendors, contractors, and service providers regarding scheduling, project execution, maintenance activities, insurance compliance, and operational logistics. Monitor vendor performance and ensure work is completed to established quality standards.

• Association Administrative Support: Assist with association operations including resident communications, violation tracking, architectural review coordination, board meeting preparation, recordkeeping, document management, and compliance administration.

• Property Inspections & Standards: Conduct regular property walks and inspections to ensure cleanliness, presentation, safety, and operational standards are consistently maintained throughout all common areas, amenities, back-of-house spaces, and resident-facing environments.

• Maintenance & Service Coordination: Work closely with maintenance and engineering teams to coordinate repairs, preventative maintenance schedules, work orders, and operational follow-up. Track open items and ensure timely resolution and communication.

• Meeting & Board Support: Assist in preparing board meeting materials, operational reports, agendas, vendor proposals, budgets, and presentation documents. Attend meetings as needed and support follow-up execution on action items.

• Financial & Invoice Coordination: Support operational financial processes including invoice coding, purchase order tracking, vendor billing coordination, budget monitoring, and expense documentation in partnership with the Association Manager and accounting teams.

• Emergency & Incident Response: Assist in coordinating operational responses to emergencies, incidents, resident concerns, and building-related issues while maintaining calm, professionalism, and effective communication under pressure.

• Front-of-House & Hospitality Coordination: Partner closely with concierge, valet, security, and amenity teams to ensure seamless resident experiences and consistent hospitality-driven service delivery across all touchpoints within the property.

• Continuous Improvement: Identify opportunities to improve operational processes, resident experiences, communication flow, and service efficiency. Contribute ideas and solutions that elevate both operations and hospitality standards throughout the property.

WHAT YOU BRING

• 3+ years of experience in luxury condominium management, hospitality operations, property management, or residential association management

• Strong knowledge of condominium operations, resident relations, vendor management, and building operations

• Exceptional organizational and multitasking skills with strong attention to detail

• Strong written and verbal communication skills with polished professional presentation

• Ability to manage resident concerns and operational priorities with professionalism and composure

• Experience with property management software, Microsoft Office Suite, and operational reporting systems

• Ability to maintain confidentiality and professionalism in all interactions

• Strong problem-solving abilities with a proactive, service-oriented mindset

• CAM license preferred or willingness to obtain based on operational requirements

• Bilingual English/Spanish strongly preferred given the resident community and operational environment

PHYSICAL REQUIREMENTS

• Ability to sit and work in front of a computer for extended periods.

• Ability to operate office equipment and move throughout the property.

• Ability to occasionally lift up to 25 lbs.

WHO YOU ARE

• Hospitality-driven and service-minded — you understand luxury living is built on consistency, responsiveness, and relationships

• Operationally strong and highly organized — you keep moving parts aligned and nothing slips through the cracks

• Professional and polished in every interaction with residents, vendors, leadership, and team members

• Calm under pressure and solutions-oriented during high-volume operational situations

• Proactive and accountable — you take ownership and follow through completely

• Detail-focused with strong standards for presentation, cleanliness, and operational execution

• A team player who supports both leadership and onsite operations seamlessly

• Motivated to grow within luxury residential management and hospitality operations

WHAT MAKES US DIFFERENT

• Competitive benefits package provided. Details shared during the hiring process.

• Luxury waterfront working environment

• Opportunity to work within a premier hospitality-driven residential community

• Professional growth and development opportunities

• Onsite parking

• Rewards & Recognition programs

• Collaborative and elevated service culture

Black Briar Management is an equal opportunity employer committed to a diverse, inclusive, and high-performing workplace.