Guest Room Attendant

Job Description

Job Description

The Guest Room Attendant is responsible for cleaning and preparing resort guest rooms in accordance with established policies and 4-Star/4-Diamond standards. This role ensures a welcoming and spotless environment for all guests and provides courteous and professional interactions when appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cleans assigned guest rooms thoroughly and efficiently according to departmental procedures and quality standards.
• Ensures all rooms, hallways, and related areas meet 4-Star/4-Diamond presentation and cleanliness expectations.
• Uses only approved cleaning supplies and solutions in accordance with safety guidelines.
• Updates room status through in-room phone and/or device.
• Stocks and organizes housekeeping cart at the beginning and end of each shift to ensure readiness for the next shift.
• Reports maintenance issues, lost and found items, and room status updates to the supervisor.
• Adheres to proper key control and safety procedures at all times.
• Assists guests with questions or requests in a friendly and professional manner.
• Performs additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Strong attention to detail and time management skills.
• Excellent verbal communication and guest service abilities.
• Ability to maintain confidentiality and handle guest information discreetly.
• Demonstrates professionalism, reliability, and a high level of personal ethics.
• Comfortable working independently and as part of a team in a fast-paced environment.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED preferred.
• Minimum of one (1) year experience as a hotel guest room attendant; two (2) years preferred.
• Familiarity with cleaning tools, equipment, and safe handling of chemicals in a hospitality or commercial setting.
• Ability to perform routine and detailed cleaning duties in guest rooms, restrooms, and public areas.
• Knowledge of sanitation standards and proper waste disposal methods.
• Strong attention to detail with the ability to work efficiently and independently.
• Prior experience in a hotel, resort, or similar hospitality environment preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to understand and follow verbal and written instructions; able to communicate clearly with team members and supervisors.
• Lifting and Carrying: Frequently lifts and carries linens, cleaning supplies, and guest amenities weighing up to 25 pounds; may occasionally lift items up to 50 pounds with assistance.
• Manual Dexterity: Constant use of hands and arms to operate cleaning tools, make beds, restock supplies, and perform detailed cleaning tasks.
• Mobility: Constantly moves throughout guest rooms, hallways, and service areas; includes walking, standing, bending, kneeling, crouching, climbing stairs and reaching overhead.
• Stationary Work: Occasionally remains in one position while performing cleaning or detailing tasks within rooms or restrooms.
• Tool Operation: Regular use of vacuums, mops, carts, cleaning agents, and other housekeeping equipment.
• Visual Acuity: Requires attention to detail and the ability to inspect cleanliness, identify maintenance issues, and ensure guest room standards are met.
• Working Conditions: Frequently works in guest rooms and hotel corridors with exposure to cleaning chemicals, wet or slippery surfaces, moderate to high noise levels, and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions. Frequent use of stairs and elevators. Must have a comfort level for working in a multi-floor tower.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.