Front Desk Patient Care Coordinator

Job Description

Job Description**PLEASE DO NOT CALL THE OFFICE TO INQUIRE ABOUT APPLICATION STATUS.**

At Oelbaum & Kagan Dentistry office in the Bronx, New York, we take great pride in providing the best care available anywhere. Our staff goes to great lengths to make sure each patient is comfortable and pleased.

We offer employment opportunities that promote and encourage professional and personal growth. Dr. Oelbaum & Dr. Kagan work to provide our employees with continuous professional development and a supportive work environment.

We are looking for a Front Desk Patient Care Coordinator for our office located in the Bronx, New York.

The Front Desk Patient Care Coordinator is the first line of customer service for all patients and visitors entering the office. They will greet patients, sign them into the computer scheduling system, schedule future appointments, handle incoming phone calls in a professional manner, receive and process payments, among other office duties. They will assist patients in accordance with the training they have received ensuring every patient is provided with the best possible care.

Schedule:

• Mondays 8:30am to 5:00pm
• Tuesdays 8:30am to 5:00pm
• Wednesdays 8:30am to 5:00pm
• Thursdays 8:30am to 5:00pm
• Friday 8:30am to 2:00pm/3:00pm (Depending on time of year)
• ***WAGE IS NEGOTIABLE***
• This position is Full-time

Key Responsibilities:

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and/or concerns professionally and correctly
• Answer telephones
• Schedule appointments
• Maintain appointment book via practice management software program
• Confirm appointments
• Follow-up on no shows/cancellation of appointments
• Register new patients
• Sign-in patients upon arrival
• Post charges and payments to patient accounts
• Research patient insurances
• Collect and process payments
• Review finances with patients
• Check voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Desired skills:

• Associate's Degree or higher
• 1+ years of experience, preferred
• Bilingual - Spanish speaking
• Ability to answer telephone in a professional manner
• Provide stellar customer service
• Excellent math skills
• Experience with Microsoft Word, Excel, & PowerPoint
• Ability to multi-task
• Professional appearance/demeanor
• Positive attitude
• Well-spoken & dependable

If interested, please apply with your resume and a cover letter explaining why you would be the right candidate for the job.

**PLEASE DO NOT CALL THE OFFICE TO INQUIRE ABOUT APPLICATION STATUS.**