White Glove Desktop/AV Support-ADJC

Job Description

Job Description

Job Description: Selected candidates must be able to independently provide Audio Visual, web/video cast to small and large groups that include executive staff. Must have strong customer service skills and can make decisions quickly and under pressure in support of high-ranking individuals and audiences. Troubleshoot complex audio and visual camera software problems and provide solutions. Follow-up with all customers to ensure problems are resolved. Document any new solutions or problems and submit to management. Communicate any problems or negative customer interactions to management.

Job Responsibilities:

· MS Teams Rooms experience required

· Basic understanding and using desktop operation systems (Windows 10, Windows 11)

· Microsoft Windows 10 and 11 (Install, configure and trouble shoot)

· White Glove, VIP Support

· Basic operation skill set of AV solution or conference room experience.

· Working knowledge of wireless and VPN technologies, TCP/IP addressing

· Troubleshooting network load and bandwidth issues related to video conference/webcasting

· Working knowledge of various printers (installation and configuration)

Qualifications:

· 2-3 years of experience in conference room support

· MS Teams Room (MTR) experience required

• Excellent grasp of the English Language
• Ability to communicate information to appropriate persons
• Excellent customer service skills
• Enthusiasm
• Attention to detail
• Communicates easily with non-technical individuals
• Ability to work in a team environment
• Must have effective interpersonal skills
• Ability to prioritize all tasks, projects, job duties
• Ability to utilize time management skills and able to multitask
• Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
• Ability to provide problem-solving solutions over the phone and through email
• Ability to lift up to 50 lbs.

Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation