Job Description
Title: Sr. ScienceLogic Engineer (SL1) or Monitoring Tools Engineer – ScienceLogic Platform
Security Clearance Level: NACI (T1) Must be able to obtain and hold a Public Trust clearance
Job Duties:
- Maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment
- Perform continual maintenance of the SL1 platform and provides advanced solutions for continual and highly complex security, backup and redundancy problems
- Perform administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules
- Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools
- Deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts
- Prepare and maintain all documentation for processes and procedures related to engineering projects
- Manage application access control to restrict access to systems, applications, and data to authorized users only
- Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)
- Ability to communicate how to leverage technology to create business value and become more effective and efficient
- Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs
- Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stakeholders, business partners, external customers, and third-party organizations are met and/or exceeded
- Provide training and guidance to less experienced Engineers
Education: BA/BS (or equivalent experience) and 5+ years of relevant experience
Required Experience:
- 5+ proven years of experience installing, configuring, and daily administration of ScienceLogic SL1 at version 12.x or higher required.
- 5+ Years utilizing ServiceNow Ticketing system
Required Skills and Abilities:
- Experience using the Python scripting engine to automate tasks with SL1
- BA/BS (or equivalent experience) and 5+ years of relevant experience
- Experience with user training and writing documentation
- Strong written and verbal communication skills
Preferred Skills:
- Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB
- Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies