Job Description
Job DescriptionThe Telcom Analyst position’s primary responsibilities are to manage the
telecommunication circuits, trouble tickets and telecom requests for Maimonides
Healthcare. This includes Circuit/Vendor Management, monthly analysis of our AP
system for Telephone/Internet spending, and weekly analysis of Cost Center spending. The
Telcom Analyst will be the key resource for issues management inclusive of but not
limited to circuit, ordering and inventory, contract administration, expediting install,
transition of services (TOS) and terminations
ESSENTIAL JOB FUNCTIONS
· Telecommunications analysis experience with circuit ordering and
provisioning, activation and testing. Avaya experience a plus.
· Knowledge and experience with Voice over IP (VoIP) technologies.
· Create and update training documentation on a continuous basis to
ensure timeliness and relevance.
· Create, review, and update technical documents based on incorporation
of new technology in the EVoIP environment.
· Create training videos and other user documentation for new EVoIP
features.
· Work with EVoIP operations staff to analyze ticket trends, identify
training needs, and conduct training with end users as well as other
EOUSA organizations.
· Organize and conduct moderately complex training System Managers
(technical) and/or user (non-technical) personnel.
· Responsible for development of instructional curriculum and materials.
gathering and assimilating information on subject matter, organizing
and condensing training materials, and preparing course outlines,
handouts, and visual aid materials.
· Coordinates with technical subject matter experts to ensure that
prepared courses meet stated objectives.
· Responsible for maintaining records of training activities and program
effectiveness.
· Task Management Assistance
Basic Qualifications · 3 + years of experience or MS degree and 3-5 years of experience or high school diploma · Ability to manage multiple projects in different stages simultaneously and demonstrate strong organizational and detail-oriented skills. · Must possess strong organizational and communication skills while being comfortable communicating recommendations and updates to peers and external vendors. · Proven ability to work independently as well as with a diverse team of individuals. · Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams.
OTHER JOB DUTIES
Ability to work on various shifts, weekends and holidays. Assists with problem resolution. Attend training, MIS meetings and other related meetings. Performs other duties as required.
For more information or to apply send resume to Sima@humanedge.com or call 914-940-2678.