Job Description
Job DescriptionBloomfield Wax and Skin Care Center.
Qualifications:
- 3+ years of successful spa management experience.
- Must have Knowledge of professional spa treatment, Skin Care and Services.
- Effective proven leadership training skills with a strong work ethic.
- Excellent customer service skills.
- Must be Efficient, well-organized with the ability to multitask.
- Must be motivated and enthusiastic with the ability to keep the team encouraged.
- Must possess the ability to troubleshoot difficult situations.
- Excellent Communication skills.
- Proficient in spa software (Meevo).
- Must maintain a professional appearance at all times.
Responsibilities:
- As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
- Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
- The individual in this position is responsible and accountable for specific aspects of daily operations.
- Create marketing strategies aimed at maximizing revenue and profits.
- Perform data analysis that drives business decisions and success.
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Track staff schedules efficiently to optimize capacity, revenue, and profits.
- Maintain the utmost cleanliness and soothing ambiance of the premises.
- Manage inventory effectively.
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
- Hire, train, supervise, develop, and mentor all team members according to Establishments policies and procedures.
- Motivate and empower the team to achieve high standards.
- Ensures all employees are current in any required licensure and certifications.
- Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners.
- Demonstrate desired behavior to staff, including customer service, staff interaction, and guest follow-up.
- Provides Feedback in a Professional Manner.
- Ensure a high level of client service and execution of organizational standards.
Benefits:
- Growth opportunities.
- Competitive compensation.
- Commission opportunities.
- Employee discounts.
- 401K