Job Description
Job Description
We are seeking a Technical Support Technician in Orlando, FL.
The technician should expect to handle 15+ tickets per day. The interaction with the business customer will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team.
Top Skills:
1.) Ideally 2+ years of General Network/Telecommunication Troubleshooting experience.
2.) Experience working in a Contact Center, Technical Support role – Customer Focused.
3.) Customer Service, Documenting (ticket tracking/creation)