Job Description
Job DescriptionAbout Us
Situated in the heart of Charleston’s Upper King Street district, The Nickel is a brand new 50-room luxury boutique hotel designed to offer guests a refined blend of Southern charm and modern sophistication. With personalized service, upscale amenities, and a warm, inviting ambiance, our hotel sets a new standard in luxury hospitality in Charleston.
Position Overview
We are seeking an enthusiastic and experienced Front Desk Supervisor to help grow and lead our front office team in delivering exceptional guest service. As the first point of contact for many guests, you will ensure each arrival, stay, and departure is seamless, warm, and memorable. This role requires a hands-on leader with a passion for hospitality, attention to detail, and the ability to create a welcoming environment that reflects our hotel’s boutique luxury identity.
Key Responsibilities
-
Supervise daily front desk operations to ensure smooth check-in/check-out procedures and guest service excellence.
-
Assist with hiring, training, and scheduling of front desk staff.
-
Serve as a primary point of contact for guest concerns or special requests, resolving issues promptly and professionally.
-
Monitor room availability, rates, and occupancy to support revenue management.
-
Collaborate with housekeeping, concierge, and other departments to ensure guest needs are met.
-
Maintain accurate records of guest accounts, payments, and billing procedures.
-
Uphold hotel policies, safety procedures, and service standards at all times.
-
Support the implementation of technology and systems that enhance the guest experience.
-
Serve as Manager on Duty (MOD) as needed.
Qualifications
-
2+ years of front desk or guest services experience in a hotel environment; boutique or luxury experience preferred.
-
1+ year in a supervisory or team lead role.
-
Exceptional communication, leadership, and interpersonal skills.
-
Proficiency with hotel management systems (e.g., Opera, Maestro, or similar PMS).
-
Ability to multitask and remain calm under pressure.
-
Flexible schedule, including nights, weekends, and holidays as needed.
-
Passion for hospitality and a genuine desire to exceed guest expectations.
Benefits
-
Paid time off and holidays
-
Health, dental, and vision insurance
-
401K
-
Opportunities for career growth in a dynamic and supportive environment
-
Employee discounts and perks
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.