Job Description
Job Description
Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.
Job Summary:
We are seeking an experienced and dynamic Front Office / Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills.
Key Responsibilities:
- Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction.
- Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
- Develop and implement service standards, policies, and procedures to enhance the guest experience.
- Handle guest complaints and special requests promptly and professionally.
- Train and mentor team members to maintain high levels of performance and customer service.
- Collaborate with housekeeping, food & beverage, and other departments to ensure seamless operations.
- Monitor guest feedback and reviews to implement improvements in service quality.
- Assist in budgeting, forecasting, and managing department expenses.
- Maintain a positive and engaging work environment for all team members.
Qualifications & Requirements:
- Bachelor’s degree in Hospitality Management or a related field preferred.
- Minimum of 3-5 years of experience in hotel guest services or front office management.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and interpersonal abilities.
- Proficiency in hotel property management software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- A passion for hospitality and a commitment to delivering an outstanding guest experience.
Why Join Us?
- Competitive salary and benefits package.
- Career growth opportunities within a luxury full-service hotel.
- A supportive and dynamic work environment.
- Employee discounts, training programs, and other perks.
If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity!
Click apply or email kevin@harperjobs.com to get started.
Harper Associates works with many hospitality companies – visit www.harperjobs.com to view more job opportunities and let us help you find the right fit for your next career move!
Company DescriptionHarper Associates specializes in the permanent placement of experienced personnel. Founded in 1968, Harper Associates has built an excellent reputation in the recruitment industry. Our long-standing history in the industry makes us unique. While we have progressed with the times, we still strive to offer personal attention and dedication to meet our clients’ needs. Harper Consultants are constantly networking, creating a continuous pool of experienced professionals to choose from.
Harper Associates is an equal employment opportunity employer and recruiter. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Harper Associates also prohibits harassment of applicants or employees based on any of these protected categories. It is also Harper Associates’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions or recommendations.
Company Description
Harper Associates specializes in the permanent placement of experienced personnel. Founded in 1968, Harper Associates has built an excellent reputation in the recruitment industry. Our long-standing history in the industry makes us unique. While we have progressed with the times, we still strive to offer personal attention and dedication to meet our clients’ needs. Harper Consultants are constantly networking, creating a continuous pool of experienced professionals to choose from.\r\n\r\nHarper Associates is an equal employment opportunity employer and recruiter. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Harper Associates also prohibits harassment of applicants or employees based on any of these protected categories. It is also Harper Associates’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions or recommendations.