Job Description
Job DescriptionBenefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
About us:
At The Holiday Inn Express Chicago Mag Mile, were all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? Theyre all included with a great nights sleep. Were focused on getting our guests more than ready. So were always ready. Are you?
Your day to day:
Our guests memorable experiences have to start somewhere. So why not with you? Were looking for a new Front Office Manager to take ownership of delivering exceptional first impressions managing everything from registration and reservations to porter and concierge services.
Every day is different, but youll mostly be:
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
Engaging with guests to build personal relationships and remedy any complaints
Conducting regular front office inspections to ensure were making the right first impression
Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
Training team members on PBX procedures and taking the lead during an emergency or crisis.
What we need from you:
Bachelors degree / higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred
What we offer:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We are an equal-opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and youll become part of our hotel family.