General Manager - Multifamily Dupont Circle DC

Job Description

Job DescriptionDescription:

Who We Are

At The Bernstein Companies our foundation is built on Relationships, Legacy and Value Principles upheld since 1933. Our communities are managed by team members who are passionate about providing excellent customer service to our residents. Your high standards and proactive communication will ensure every resident receives the best possible experience.

Where You Will Work

Our newly acquired Midtown property near Dupont Circle.

Job Description

We are hiring an experienced General Manager in the Dupont Circle area. The General Manager (GM) is responsible for the full operational, financial, and strategic management of a stabilized multifamily property. This role ensures both properties align with ownership objectives, maintain regulatory compliance, and provide exceptional resident and client satisfaction. The GM leads all on-site staff, oversees leasing and marketing, manages budgets, and collaborates with vendors, contractors, and ownership to optimize performance through both the stabilization and lease-up phases.

What we offer

· Expected salary range

· Annual Bonus tied to NOI achievement

· Leasing Bonus Program with enhanced bonuses for Lease Up

· Renewal Commission Program

· 50% Rent Discount

· An extensive benefits package

Benefits

· Paid time off to use for vacation, sick time and 10 paid holidays.

· Medical, dental, vision, HSA/FSA plans, life insurance and long-term disability paid by company.

· 401(k) plan with employer match

· Tuition Reimbursement (rules apply)

Requirements:

Key Responsibilities

Operational Leadership

· Oversee daily operations of stabilized and lease-up properties, ensuring compliance with company standards and regulatory requirements.

· Develop and execute property-specific strategic plans, annual budgets, and capital improvement initiatives aligned with ownership goals.

· Supervise, coach, and evaluate leasing, maintenance, and administrative staff; foster a high-performance, team-oriented culture.

· Conduct regular property inspections to uphold maintenance, safety, and curb appeal standards.

· Financial Management

· Prepare, manage, and monitor operating budgets; analyze monthly financial reports to ensure NOI and cash flow targets are achieved.

· Oversee rent collection, accounts receivable/payable, and ensure accurate, timely financial reporting.

· Review and approve contracts, expenditures, and vendor agreements in accordance with budget guidelines.

· Deliver outstanding customer service and resolve resident concerns promptly and professionally.

· Serve as the escalation point for complex resident or staff issues.

· Maintain proactive communication with property ownership regarding performance, risks, and opportunities.

· Promote resident engagement, especially during lease-up, to help establish a strong and positive community identity.

Financial Management

· Prepare, manage, and monitor operating budgets; analyze monthly financial reports to ensure NOI and cash flow targets are achieved.

· Oversee rent collection, accounts receivable/payable, and ensure accurate, timely financial reporting.

· Review and approve contracts, expenditures, and vendor agreements in accordance with budget guidelines.

Leasing & Marketing

· Lead lease-up strategy for the new property, including marketing campaigns, community outreach, and events to drive qualified traffic and achieve leasing goals.

· Motivate and support leasing staff to meet or exceed occupancy targets; set the standard by leading tours and creating an effective tour path experience.

· Monitor market trends, pricing strategies, and competitor activity to optimize rental rates and marketing effectiveness.

· Maintain an active presence on social media, participate in local events, and build community engagement to increase property exposure.

Resident & Client Relations

· Initiate community-building efforts to enhance resident satisfaction and generate positive local visibility

Compliance & Risk Management

· Ensure compliance with all federal, state, and local laws, including Fair Housing, Inclusionary Zoning (IZ), and ADA regulations.

· Oversee legal proceedings related to lease enforcement, evictions, and collections.

· Implement and monitor safety procedures, emergency protocols, and insurance compliance to minimize risk.

Qualifications

· Bachelor’s degree in business, real estate, property management, or related field (preferred).

· 5+ years of progressive experience in multifamily property management, including lease-up and stabilized operations. Class A asset experience highly desirable.

· Strong leadership skills with the ability to build and develop high-performing teams.

· Proven financial management experience, including budget oversight and NOI optimization. In-depth understanding of the Washington, DC multifamily market and relevant regulations.

· Proficient in property management software (e.g., Yardi, RealPage), Microsoft Office Suite, and digital marketing platforms.

· Excellent communication, negotiation, and organizational skills.

· Flexibility to work evenings and weekends during critical lease-up periods.

Key Competencies

· Leadership & Team Building

· Financial & Analytical Acumen

· Marketing & Lease-Up Strategy

· Regulatory Compliance

· Customer Service & Resident Satisfaction

· Problem Solving & Adaptability

· Attention to Detail & Time Management