Residential Aide - Short Term Family Housing

Job Description

Job Description

Hillcrest Children & Family Center is a non-profit organization dedicated to the provision of comprehensive, evidence-based mental health services in Washington, DC. We are committed to fostering community awareness, eliminating systemic barriers, and delivering compassionate, high-quality care to individuals navigating housing challenges.

The Residential Aide provides daily on-site support focused on parenting education, child well-being, and family strengthening. The Residential Aide will ensure that the house rules and operational procedures are followed. They facilitate group sessions, support school engagement, and model positive parenting practices. These staff often serve as the first point of contact during non-clinical crises and play a critical role in maintaining a safe, supportive living environment.

Essential Duties and Responsibilities

• Monitors the residents, units, and grounds at all times to ensure the security and safety of each resident
• Enforces shelter policies and follows staff policies and procedures
• Assists residents with questions and helps to resolve any issue as they may arise
• Adheres to safety, health, and fire hazard guidelines; policies and procedures; and mission and values of the organization
• Reports any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
• May work evenings, weekends and holidays as needed
• Responsible for resident safety
• Prevent disruptions, ensure compliance, and maintain a stable living environment
• Build trust with families by maintaining continuity of care for families during critical stabilization periods.
• Rapid problem-solving

Qualifications

• High School Diploma or GED required. Bachelor’s degree in psychology, human services or equivalent preferred.
• 1-3 years professional experience working in a non-profit or residential setting, behavioral health or housing program.
• A sound understanding of mental health, housing requirements, and behavioral health programs
• Experience working directly with people in a service-oriented field such as property management, hotel operations, or apartment leasing is beneficial.
• Ability to manage priorities and workflow to meet deadlines in a fast-paced, highly demanding environment.
• Capable of ensuring program stability, regulatory compliance, and high performance outcomes.
• Good judgment and the ability to make timely and sound decisions.
• Bilingual candidates are strongly encouraged to apply

Full-Time Employee Benefits

• Affordable Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Paid Time Off (PTO) and Sick Leave
• Paid Company Holidays
• Life Insurance
• Opportunities for professional development and leadership training
• Employee Assistance Programs (EAP)

Position Type

• Full-Time and Part-Time positions available

We invite qualified candidates who are aligned with our mission of compassionate, high-quality care to submit their application. Priority consideration may be given to qualified candidates who are residents of the District of Columbia.