Job Description
Customer Service Representative
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Salary: $48K-58k
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Direct Hire
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Onsite- Waltham, MA
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Must Haves:
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- MS Excel and word
- Interest in working in a smaller company
- Eager to learn
- Ability to prioritize, be proactive, and be detail oriented
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Plus:
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- Customer service or order entry experience
- Microsoft Dynamics and/or Great Plains
- Google calendar
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The ideal candidate must possess strong phone and verbal communication skills and the ability to prioritize and manage time effectively. As well as multi-task and be proactive.
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Your duties will include but not limited to:
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- Assisting new and existing customers via telephone and or emails.
- Responding to emails in a timely manner.
- Working with technicians and scheduling service technician appointments.
- Generating work orders, quotes, estimates, coordinating service calls, obtaining P.O.s
- Process paper work, some filing.
- Collaborate and assist other departments when needed.
- Maintaining and updating customer data base and setting up new customer accounts.
- Managing Google calendars.
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Additionally we are looking for someone with the ability to work independently in a fast paced environment. Must be detail oriented. Proficiency in MS Word and Excel is required. Experience with Great Plains/Microsoft Dynamics, life safety and or C.R.M. software a plus.