Front Desk Specialist

Job Description

Job Description

Front Desk Specialist

Pasco County Utilities – Pasco County, FL

$16.54/HR

Monday - Friday 8AM - 4:30PM

About the Role

Pasco County Utilities is seeking a Front Desk Specialist III to serve as the first point of contact for customers and visitors. This position is responsible for providing a welcoming environment, assisting with inquiries, and supporting day-to-day office operations. If you enjoy helping people, staying organized, and working in a team setting, this role could be a great fit.

What You’ll Do

• Greet customers and visitors in person, providing a friendly first impression and directing them to the right location within the building.
• Answer incoming phone calls and direct customers to the correct department.
• Provide friendly, professional support both face-to-face and over the phone.
• Assist with records retention by scanning and attaching documents into the system.
• Sort and deliver incoming mail to departments within the building.
• Support general office operations and collaborate with team members as needed.

What We’re Looking For

• Strong customer service and communication skills (in person and phone).
• Friendly, professional, and approachable demeanor.
• Ability to stay organized and handle multiple tasks at once.
• Basic computer skills, including comfort with scanning and document management.
• Ability to work well with others and provide excellent service to both customers and coworkers.

Minimum Requirements

• High school diploma or GED.
• 3+ years of customer service or front desk/reception experience preferred.
• Valid Florida driver’s license.

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