Job Description
Job Description
A-Line Staffing is now hiring a Telephone Operator in Roanoke, VA! The Telephone Operator will be working for a Fortune 500 Company and has career growth potential. See additional details below.
Telephone Operator Highlights
- The pay for this position is $15.00 per hour.
- Monday-Friday, 8AM-5PM
- Onsite position
- This position is a contract to hire.
Responsibilities
- Courteously and efficiently answer all incoming calls, directing callers to the correct extensions.
- Take and relay messages accurately and promptly.
- Respond to emergencies and urgent patient calls in a timely manner, ensuring immediate connection to clinical staff when necessary.
- Perform operator functions including call triage, transferring calls, setting up conference calls, and instructing users on phone system procedures.
- Report telephone and equipment malfunctions to the appropriate department.
- Provide professional, pleasant, and helpful phone interactions for all callers.
- Manage opening and closing of the switchboard.
- Operate and monitor the in-house paging system.
- Perform clerical duties as assigned to support departmental workflow and efficiency.
Requirements
- High School Diploma or equivalent required.
- Some experience in a call center or phone operator environment preferred.
- Strong communication and customer service skills.
- Ability to multitask, prioritize, and respond to urgent situations effectively.
Benefits Available
- Benefits are available to full-time employees after 90 days of employment.
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.
If you are interested in this Telephone Operator position, APPLY, or contact kvaughn@alinestaffing.com