Job Description
About Us
Modern Midstay is a real estate hospitality startup that acquires, renovates, furnishes, and manages charming apartments in the best neighborhoods. With 11 buildings and 60 units, we’re the largest owner-operator of mid-term (1-12 month) furnished rentals in Denver, CO. Our typical guests are travel nurses, people moving to/from Denver, remote workers, and students.
Since 2021, we’ve grown our portfolio to $15M in real estate and $2M in annual revenue. Join us as we double our business in the next two years through new acquisitions and market expansion.
Check us out @ Modern Midstay | Airbnb Profile | Furnished Finder Profile | Google Business
Role Objective: Consistently meet or exceed bookings goals by running an effective sales process, driving more leads across channels and partnerships, and delivering an exceptional guest experience.
Responsibilities
Bookings
- Respond to guest inquiries quickly and effectively. Fit the puzzle pieces together to match each prospective guest with the apartment that works best for their dates, budget, and needs
- Manage pricing to minimize vacancy, encourage longer stays, and increase revenue
- Improve content across listing platforms, modernmidstay.com, Welcome Guides, etc
- Oversee reservations, calendars, leases, and guest payments through our PMS and other channels
- Develop new lead channels, partnerships, and broader marketing strategies
- Setup new properties in our PMS, listing channels, and other systems
- Use CRM effectively, work the booking pipeline, and report on Bookings KPI
Guest Support
- Ensure timely and professional guest communication across all channels
- Manage escalated guest issues, ensuring quick resolution and high guest satisfaction
- Drive 5 Star reviews across platforms and Google Business. Track response rate and scores
- Develop and implement workflows and technology for better efficiency and guest experience
- Work with Operations Manager to problem-solve urgent guest or property-related issues
- Hire, train, and manage a remote MTR guest specialist to provide more support and coverage
- Coordinate with Operations Manager on check-in/out, cleaning, and maintenance schedules
- Keep our task management software organized and report on Guest Support KPI
Qualifications
- Proven bookings, sales, and/or customer service experience, preferably in hospitality, vacation rentals, property management, real estate brokerage, or similar high-touch B2C businesses
- Excellent written and verbal communication skills
- Committed to quality and highly organized with the ability to manage multiple priorities
- Problem-solver with an optimistic mindset and the ability to make quick, smart decisions without guidance
- Fast learner, curious, and self-motivated
- Proficient with property management and STR platforms (Airbnb, Buildium, Breezeway) or similar CRM and task management software (gsuite, Monday.com, Slack, Hubspot)
- Ability to work flexible hours, including nights and weekends as needed
- Early adopter of AI tools (eg, ChatGPT) and curiosity around how we can leverage it at work
Other Details
- Compensation: $90 to $100k On Target Earnings depending on experience. High upside to grow role and compensation as the business grows
- Benefits: Unlimited PTO, $250/month healthcare reimbursement (if needed)
- Location: Denver-based with hybrid in-office and remote schedule
- Manager: Ben Sowers, CEO
To apply, please send an email to ben@modernmidstay.com titled “Applying for Guest Bookings & Support Role.” In your email, tell us why you’re the best person for this role and attach your resume.