Job Description
Job Description
Leasing Agent Job Description
We are seeking a motivated and detail-oriented Leasing Agent to join our dynamic team. The ideal candidate will play a crucial role in managing leasing operations, providing exceptional customer service, and ensuring compliance with Fair Housing regulations. This position requires strong communication skills, a customer-focused mindset, and the ability to build lasting relationships with clients.
Core Competencies
1. Teamwork
Works well with others, supports teammates, adaptability across positions, asks questions and is reliable.
2. Punctuality
Shows up to work on-time consistently, responsive, and great time management skills. Flexible schedule a plus.
3. Customer Service
Listens and acts, provides patience and empathy, effective conflict resolution skills, and provides a positive tenant experience. Strong Customer Service skills required.
4. Technical Knowledge
Works well under pressure, uses problem solving skills, and has a basic knowledge of Microsoft Office Suite, iPhone, iTunes, and Adobe Acrobat. Working knowledge of typical office equipment such as computers, phones, printers, etc.
5. Drive
Self-motivated with a desire to learn and willing to go above and beyond, works well with minimal or no supervision. Driven to learn more and take on more responsibility.
Duties
- Greets visitors and residents; maintains a welcoming, and professional demeanor.
- Takes prospective residents on tours of model/community.
- Follows up on leads daily through telephone and email inquiries.
- Data entry.
- Prepares weekly traffic/renewal status reports.
- Organizes and maintains resident files with high level of detail.
- Explains leasing policies to prospective renters.
- Prepares and processes paperwork such as applications, rental agreements, credit and employment checks and move-in packages.
- Handles client service requests and corresponds with maintenance personnel to take care of all requests.
- Maintains current information on vacant units on all marketing mediums.
- Follow up on work order satisfaction.
- Helps property achieve and maintain high occupancy rates.
- All other duties as assigned
Experience
- Strong customer service skills with a proven ability to resolve issues effectively.
- Knowledge of sales techniques and strategies to attract potential tenants.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us as we strive to provide exceptional living experiences for our residents while fostering a collaborative work environment for our team members.
We offer a competitive salary, great 401(k) options, 15% onsite housing discount and paid time off.
Driver's License and Vehicle Insurance are required.