Guest Services Representative - Miami Lakes Hotel on Main

Job Description

Job Description Miami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from our door.

Responsibilities:

• Individual will provide assistance to guests in a professional and friendly manner
• Responsibilities include check-in/check-out process, billing, checking registration cards for accuracy, reviewing occupancy daily, handling cash/credit/house-charge transactions answering phones in friendly/helpful manner and answering to guest needs/questions.
• Cover for Reservations Agent as needed

REQUIRED EDUCATION AND EXPERIENCE

• High School degree required
• Hospitality Management degree preferred
• 1 year in Front Office/Reservations role in Hospitality, preferably Front Office environment
• Opera software experience preferred, Bi-lingual (Spanish) a plus.
• Must be computer literate

Full Time schedule; flexible AM/PM shifts including weekends.

Why You Should Apply -Full Time Employees Only

• 401(k) with company match
• Employer Funded Pension Plan
• Personal Time Off (PTO)
• Holiday Pay
• Health Benefits
• Dental Care Benefits
• Employer Paid Life Insurance Benefits
• Employer Paid Short & Long Term Disability
• Legal Plan
• Athletic Club Membership Discount
• Positive work-life balance
• Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops

Must be able to work a flexible schedule including days and nights (6:30a to 3p or 3p to 11:30p)