Network Administrator/Helpdesk Manager

Bipartisan Policy Center

Washington, DC, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Founded in 2007 by former Senate Majority Leaders Howard Baker, Tom Daschle, Bob Dole, and George Mitchell, the Bipartisan Policy Center (BPC) is a leading nonprofit organization that drives principled solutions through rigorous analysis, reasoned negotiation, and respectful dialogue. By bringing together Republicans and Democrats—and providing them with the space, policy insights, and evidence-based research needed to negotiate in good faith—BPC helps turn legislators’ best ideas into passable, durable laws. In the 17+ years since its founding, BPC has played an integral role in countless legislative accomplishments.

With projects in multiple issue areas, including economic policy, energy, health, housing, human capital, and democracy, BPC combines politically balanced policymaking with strong, proactive advocacy and outreach. As the only Washington, D.C.-based organization that actively promotes bipartisanship, BPC works to address the key challenges facing the nation. Its policy solutions are the product of informed deliberations by former elected and appointed officials, business and labor leaders, and academics and advocates who represent both sides of the political spectrum.

BPC is committed to seeing its policy solutions enacted by lawmakers. Through BPC Action, its (c)(4) affiliate, BPC engages in advocacy and strategic outreach and education to bolster the legislative center and support efforts that bring Republicans and Democrats together on the difficult issues facing the country. While a healthy, civil debate among those with differing viewpoints is an essential component of our democracy, the current partisan tone in government is impeding progress. Through the Democracy Program and bridge-building events, political summits, and timely policy discussions, BPC is fostering an ongoing conversation about how to overcome political divides and help make our government work better.

Mission:

Build connections.
Negotiate policy.
Achieve bipartisan solutions.
Improve lives.

At the Bipartisan Policy Center (BPC), we’re passionate about creating meaningful environments for our employees. The IT team makes it happen with strong communication skills, service-minded work ethic, and most of all, teamwork.

With a strong, stable foundation, we are looking for someone who wants to grow with us! Are you hands-on and wildly curious about how technology works? Do you possess a strong desire to collaborate with team members, solving problems, and implementing improvements? Do you like interacting and teaching others? If so, we have a job opening that might be right for you.

The Network Administrator/Helpdesk Manager role is a highly visible role that ensures the IT environment meets the needs of the business and staff. BPC utilizes an outsourced Managed Service Provider (MSP) to perform remote systems administration and end-user support. The Network Administrator/Helpdesk Manager is the on-site “hands” working in partnership with the MSP. This role is responsible for ensuring staff requests are being addressed, the IT/AV environment is operational and secure, and improvement projects are being implemented. For the right person, there is no limit on responsibilities and projects. You can learn and apply as much as you desire.

At Bipartisan Policy Center, the Network Administrator/Helpdesk Manager is responsible for maintaining the networks and systems that keep the organization operating in 24x7 schedule. Provide on-site IT support for 150 office staff in a professional environment. Primary duties include maintaining hardware and software that supports end user needs – including provisioning laptops, installing software, and managing daily support needs. Oversee staff onboarding/offboarding, account provisioning, password resets, and access requests (Active Directory). The Network Administrator is not only IT support but also a key contributor to developing the Company’s IT roadmap. The position requires strong technological expertise with a wide range of computer systems, hardware, software, and audio/video conference systems.

Responsibilities

Co-manage (and direct the MSP) daily help desk operations, prioritizing requests, overseeing escalations, maintaining SLA’s, assigning resources as needed
Provide Tier 1/2/3 support for staff
Administer MSO365, including user accounts, groups, email, and OneDrive
Configure and manage Windows devices/Dell laptops
Utilize Endpoint utilities, Intune, MS Office Admin Centers, etc.
Maintain IT inventory of equipment
Maintain Microsoft software license inventory
Assist the IT Director with the execution of IT operations projects
Assist the IT Director with DNS, DHCP, TCP/IP, and VPN protocols
Oversee the Wi-Fi network to ensure reliable connectivity throughout the building
Implement and monitor security policies for user accounts and devices
Support and troubleshoot MS Teams, Zoom, and Conference room AV technologies
Maintain IT documentation and standard operating procedures (SOPs)
Support meetings and conferences, collaborating with the Events teams to ensure meetings, webinars, and conferences are executed at a high level
Collaborate with leadership on IT projects, including system rollouts, device refreshes, and systems integrations
Support the IT Director in managing corporate systems and defining the IT strategy

Technology Platform

Microsoft Azure/Office 365 environment, SharePoint, Teams, Exchange, OneDrive, Intune, and Office 365 Pro
MSP provided tools for remote desktop (i.e., ConnectWise) and cloud threat detection (i.e., Huntress, Cisco Umbrella)
Cisco/Meraki networking switches and access
Company-owned laptops with Microsoft Windows 11, docking stations, and dual monitors
We are 100% cloud-based with no in-house servers

Qualifications

5 or more years of experience in a network administration role
Comprehensive knowledge of networking concepts and computing infrastructures
Experience with leading cybersecurity and monitoring tools
Excellent oral and written communication skills
Ability to apply technical solutions to business requirements
Ability to work independently, and within a small team environment
Strong customer service and technical support skills for all user levels
Bachelor’s degree (or equivalent) in computer science or related field
Experience with Microsoft Azure, Intune, MSO365 platforms, etc.
Experience with Cisco switches, Meraki Wi-Fi networks, and Access Points
Hands-on experience with WinTel (Dell) laptops, MAC OS, and MacBooks
Experience managing iOS mobile devices and associated Applications
Support HP printers and Xerox Multifunction Copiers

BPC offers a highly competitive salary and provides generous benefits. Individuals interested in this position should send a resume and cover letter. Incomplete applications will not be considered.

Candidates must be authorized to work in the United States. BPC does not sponsor employment visas.

BPC is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Work Schedule:

The work/life balance of employees is a priority for the Bipartisan Policy Center. As a result, BPC is currently operating on a hybrid schedule. Employees at BPC are currently coming into the office three times a week. Exact time and schedules will be determined between an employee and their manager.

BPC offers comprehensive health insurance benefits with a choice of open access HMO, POS, or PPO plans. HMO and POS individual plans have a monthly premium cost share of 10%. Dependent and Family HMO and POS plans are offered with a monthly cost share equal to 20% of the difference between the plan premium and the individual HMO monthly premium. PPO plans are offered with a 20% premium cost-share for all plans.

Additional benefits include 403(b) matching contributions of up to 7% of salary in addition to a non-elective contribution of 2% of salary (both after 90 days of employment); 15 vacation days, 2 personal days, 15 sick days, and 12 holidays per year; education benefits up to $5,250 per year after one year of employment; $2,000 for professional development expenses after six months of employment; Metro benefits of up to $130 per month; Company provided life insurance; and dental and vision insurance coverage with a Flexible Spending Plan.

We reasonably believe that the base salary range for this position is ($90,000 – $110,000). At BPC, a wide range of factors are considered when making compensation decisions, including but not limited to skill set, experience, training, education, knowledge, and other business and organizational needs.