Job Description
Job Description
BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of life-work balance.
Our Client Service Facilitator is a key liaison between our Clients and internal Production, Quality Assurance, Inventory, and other teams. This is not a traditional customer service role. Our Client Service Facilitator is responsible for managing day-to-day Client communication while coordinating Client needs across multiple internal functions. The successful candidate will be comfortable working in a fast-paced, technical manufacturing environment, managing multiple priorities, and ensuring that Client requests are communicated, coordinated, and followed through to completion. BIOLYPH is dedicated to producing our Clients' IVD/RUO products Effectively, Efficiently, and Economically, and this position plays an important role in delivering that experience.
Experience in the medical device, IVD, RUO, laboratory, biotechnology, or life sciences industry is strongly preferred.
Essential Functions:
Client Relationship & Communication
- Develop and maintain strong, professional relationships with Clients through responsive and proactive communication.
- Serve as a primary point of contact for Client questions, requests, and operational needs.
- Communicate with Clients by phone and email and ensure inquiries are appropriately addressed and followed through.
- Participate in and facilitate meetings with current Clients as needed.
- Communicate Client requirements and expectations clearly to appropriate internal teams.
- Maintain accurate and complete Client records and documentation.
Cross-Functional Coordination
- Serve as a liaison between Clients and the Production Team to coordinate Client requests and deliverables.
- Collaborate with Production, Quality Assurance, Inventory, and other departments to address Client needs and resolve issues.
- Facilitate Production requests and coordinate the information and resources necessary to support Client requirements.
- Route incoming communications and requests to the appropriate personnel and follow up as needed to ensure timely resolution.
- Assist in planning and coordinating Production Team activities related to Client needs.
- Support the Quality Assurance Team with Client communications and coordination.
- Coordinate the receipt, delivery, and shipment of Client materials.
- Assist the Inventory Team with cycle counts and Client-related communications.
Documentation & Commercial Support
- Draft and maintain Production-related documents and other Client documentation as needed.
- Prepare price quote proposals as requested.
- Ensure Client information, requests, and related documentation are accurately maintained and communicated.
Secondary Functions
- Provide occasional administrative and project support to the Managing Director, including transcription, document formatting, editing, and preparation.
- Support company tradeshows and other Client-facing events as needed.
- Participate in special projects and other initiatives as assigned.
- Perform other duties as assigned by Management.
Qualifications:
- High school diploma or equivalent.
- Minimum of 3 years of related professional experience.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities, meet deadlines, and follow through on commitments.
- Ability to work effectively both independently and as part of a cross-functional team.
- Strong computer skills, including Microsoft Outlook, Word, and Excel.
- Ability to handle confidential business and Client information with discretion.
- Self-motivated, dependable, and responsive.
Preferred:
- Experience in medical device, IVD, RUO, laboratory, biotechnology, life sciences, or related manufacturing industry.
- Experience working directly with Clients in a technical, manufacturing, or regulated environment.
- Experience coordinating projects, production activities, Client requirements, or cross-functional teams.
- Familiarity with Quality Assurance, manufacturing, inventory, or regulated documentation processes.
Other Requirements:
- Must be able to wear appropriate PPE as needed
- Ability to sit for extended periods of time
- Normal vision acuity (with or without corrective lenses)
- Ability to identify and distinguish colors
- Ability to lift 10 lbs routinely/often/occasionally
- Ability to crouch, bend, twist and reach
- Ability to push/pull 25 lbs occasionally
About BIOLYPH:
Established in 1993, BIOLYPH is a dynamic, World-Class Contract Lyophilization and Component Packaging Service Company located in Chaska, Minnesota. BIOLYPH has maintained a workforce that is collaborative and innovative.
BIOLYPH Offers:
- Competitive pay commensurate with experience
- Benefits for full-time employees include:
- Health, Dental, Vision, Life, Short-term, and Long-term disability insurance
- Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays
- 401k
- Employee Assistance Program
- Frequent company-sponsored events
- Clean, friendly, and collaborative work environment