Night Auditor - Miami Lakes Hotel on Main

Job Description

Job DescriptionOur hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, you can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from our door.

WORK OBJECTIVE:

Night Auditor is responsible for front desk duties at the Miami Lakes Hotel on Main during the night shift. Their duties include helping guest’s check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within the work objective. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Balancing the accounts from day shift.

• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Creating invoices, bills and checks for vendors, employees, and contractors.
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential booking.
• Other duties may be assigned as needed.

Education:

• High School diploma - preferred

QUALIFICATIONS:

• Ability to perform computer- based task such as data entry, accounting, word processing, invoicing, and billing.
• Strong customer service skills.
• OPERA knowledge a plus.
• Must be able to interact and communicate with individuals at all levels of the company.
• Clear and professional written, oral, and interpersonal communication skills.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines.
• Work requires continual attention to detail in composing, typing and proofing materials.
• Must possess ability to conduct research and work with minimal supervision.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Bi-lingual (English/Spanish) a plus.

We take care of our team: Enjoy generous PTO, a strong Pension Plan, 401(k) savings with company support, full Medical, Dental & Vision coverage, Life Insurance, Paid Parental Leave, and Employer-Paid Short-Term & Long-Term Disability.