Job Description
Job DescriptionSalary: 75-90k
Job Title: General Manager
Location: GB Fish & Chips
Reports To: Regional Manager and Owner
Job Overview:
We are seeking an experienced and dedicated General Manager for our the legendary GB Fish & Chips. The GM will oversee all aspects of restaurant operations, ensuring high-quality food and exceptional customer service. The successful candidate will lead a team, manage day-to-day operations, and drive business success through effective management, excellent staff training, and a focus on creating a welcoming dining experience.
Key Responsibilities:1. Operational Management:
- Oversee daily operations of the restaurant to ensure smooth service and high-quality food.
- Manage food preparation, quality control, and inventory systems.
- Ensure compliance with health and safety standards, including food hygiene and workplace safety.
- Monitor kitchen efficiency and ensure adherence to portion control, cooking standards, and food safety regulations.
- Manage front-of-house operations, including hosting, order-taking, and customer service.
2. Staff Management:
- Lead, motivate, and inspire a team of staff including chefs, servers, and kitchen assistants.
- Recruit, train, and develop team members to ensure high performance and a positive work environment.
- Create and maintain staff schedules, ensuring adequate staffing levels for shifts and busy periods.
- Conduct regular performance evaluations and provide feedback and coaching to improve employee skills and satisfaction.
- Ensure the team delivers exceptional customer service at all times.
3. Financial Management:
- Manage the restaurant's budget, including controlling costs, maximizing profitability, and managing financial performance.
- Oversee cash handling, daily sales, and ensure accurate reporting.
- Implement cost control measures for food, labor, and operational expenses.
- Track sales and adjust staffing and supply levels based on business needs.
4. Customer Service & Guest Relations:
- Ensure an outstanding dining experience for every guest, responding to concerns and resolving any complaints swiftly and professionally.
- Handle customer feedback, both positive and negative, and create an environment that fosters repeat business and positive reviews.
- Develop strategies to enhance customer satisfaction and encourage loyalty, such as special promotions or events.
5. Marketing & Promotion:
- Collaborate with the marketing team to implement local promotions, special events, and seasonal offerings.
- Drive social media engagement and ensure the restaurants online presence is active and positive.
- Engage with customers and the community to promote brand awareness.
6. Administrative Duties:
- Maintain records and reports on employee performance, financials, inventory, and sales.
- Ensure all required licenses and permits are up-to-date and compliant with local regulations.
- Handle vendor relationships, placing orders, and managing deliveries to maintain adequate stock levels.
7. Strategic Planning & Development:
- Analyze restaurant performance metrics and identify areas for improvement.
- Collaborate with senior management to develop long-term business strategies and set goals for growth.
- Implement new processes or systems to improve efficiency and guest satisfaction.
Qualifications:
- Proven experience as a General Manager or in a similar managerial role within the food service industry, preferably in a fast-casual or quick-service environment.
- Strong leadership skills with the ability to inspire, motivate, and develop a diverse team.
- Solid understanding of restaurant operations, including food preparation, customer service, and inventory management.
- Strong financial acumen with experience in budgeting, cost control, and maximizing profitability.
- Excellent communication and interpersonal skills, with the ability to engage with staff and customers effectively.
- Ability to thrive in a fast-paced, high-pressure environment.
- Flexible availability, including nights, weekends, and holidays.
Preferred:
- Experience in the Fish & Chips or seafood industry.
- Familiarity with POS systems and restaurant management software.
- Certification in food safety and/or first aid.
- Knowledge of local food trends and industry regulations.
Benefits:
- Competitive salary and performance-based bonuses.
- Employee discount and meal allowances.
- Opportunities for career advancement.
- Health and wellness benefits (depending on the location).