Job Description
Job Description
Are you the go-to person for tech help amongst peers or someone who loves problem-solving and helping others with their IT skills? DYOPATH is looking for a Service Desk Level 1 Analyst who's passionate about tech support and enjoys helping people get back on track quickly.
As a valued member of the Shared Services Team, you will work closely with IT professionals to escalate and resolve challenges, ensuring the efficient operation of the DYOPATH team and its clients. You will be a friendly voice that guides users through technical errors. Working with the IT team to escalate and solve complex cases, gaining hands-on experience, helps you grow in the IT field.
Ready to launch your IT career and make a real difference? Then DYOPATH is the place for you!
Why DYOPATH?
- People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
- Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
What is the shift and pay of the remote Service Desk Level 1 Analyst?
- Pay: $20/h
- Hours: Saturday - Wednesday, 7:30 am - 4:00 pm CST, off Thursday & Fridays
Essential Job Duties
- Respond to incoming phone calls, emails, and chat messages from customers or employees seeking technical support.
- Log all service desk interactions in the ticketing system and escalate issues to the appropriate team or individual.
- Provide first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems.
- Resolve technical issues when possible and escalate to appropriate support teams when necessary.
- Ensure timely and accurate resolution of all service desk issues.
- Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided.
- Continuously improve technical skills and knowledge through training, certification, and self-directed learning.
- Participate in special projects as assigned.
Required Skills
- 1-2 years of experience in a technical support role, preferably in a service desk environment.
- Strong customer service skills, with the ability to communicate technical information to non-technical users.
- Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting.
- Knowledge of ITIL or similar service management frameworks a plus.
- Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
- Excellent problem-solving and analytical skills.
- Ability to manage multiple tasks simultaneously and prioritize workload effectively.
Join Our Team!
If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.