Job Description
Job DescriptionJob Summary:
We are seeking a skilled AWS Connect Engineer with strong experience in AWS Lambda to design, develop, and maintain scalable cloud-based contact center solutions. The ideal candidate will have hands-on expertise in Amazon Connect setup, configuration, and integration using serverless technologies, primarily AWS Lambda.
Key Responsibilities:
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Design, build, and maintain Amazon Connect contact flows, IVR systems, and call routing logic.
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Develop AWS Lambda functions to support backend integration, data manipulation, and workflow automation.
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Integrate Amazon Connect with other AWS services such as DynamoDB, S3, CloudWatch, , and API Gateway.
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Collaborate with stakeholders to gather requirements and optimize call flows and customer experience.
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Implement and manage Amazon Lex bots for natural language IVR.
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Monitor and troubleshoot issues related to call quality, call routing, and contact flows.
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Automate deployment using CloudFormation or Terraform.
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Ensure best practices in security, scalability, and performance.
Required Qualifications:
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9+ years of hands-on experience with Amazon Connect.
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Proficient in AWS Lambda, Node.js or Python.
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Solid experience integrating AWS services (e.g., Lex, DynamoDB, API Gateway).
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Familiarity with Contact Lens for Amazon Connect and Amazon CloudWatch for logging and monitoring.
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Understanding of contact center operations and metrics.
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Experience with RESTful APIs and data integration.