Job Description
Job Description
A well-established specialty retail brand in the Disney Springs area is seeking an experienced Retail Store Manager to lead daily operations, inspire a high-performing sales team, and create an exceptional guest experience.
As a locally owned, family-operated business, we take pride in delivering outstanding service while offering a premium specialty chocolate product that delights guests from around the world. Our ownership team remains actively involved in the business and values collaboration, hands-on leadership, and a strong team culture.
This role is ideal for a retail leader who enjoys coaching others, driving sales performance, and creating an engaging environment where both employees and guests feel welcomed. You'll oversee a close-knit team of approximately 5 to 6 full-time team members while serving as the primary leader for the store's day-to-day operations.
Thousands of guests visit our location each month, making this an exciting opportunity for someone who thrives in a fast-paced, high-volume retail setting and enjoys building memorable customer experiences.
What We Offer
- Competitive compensation with daily, monthly, and annual performance bonuses
- Three weeks of paid time off for full-time employees
- Employer-subsidized medical, dental, and vision insurance
- Employee product perks
- Opportunity to lead a successful and growing retail location
Weekend and holiday availability is required, as these are our busiest business periods.
Qualifications
- Minimum of 3 years of retail management experience
- Proven ability to lead, motivate, and develop a retail team
- Strong customer service, interpersonal, and communication skills
- Experience working in a fast-paced, customer-focused sales environment
- Comfortable using POS systems and handling daily cash management
- Experience with employee onboarding, coaching, and performance development
- Bilingual or multilingual skills are a plus
Key Responsibilities
- Lead all aspects of daily store operations
- Coach and develop team members to deliver exceptional guest experiences and maximize sales opportunities
- Drive performance by monitoring key metrics and achieving sales goals
- Recruit, onboard, train, and maintain high operational standards
- Manage inventory levels and coordinate product replenishment with the production team
- Foster a positive, energetic, and team-oriented workplace culture
- Build and maintain strong working relationships with Disney Springs leadership and cast members
- Communicate regularly with ownership regarding store performance, staffing, and operational needs
- Ensure the store consistently reflects the company's high standards for presentation, service, and guest satisfaction